Model X

Used Tesla Purchase Experience

edited January 2019 in Model X
I am trying to understand if my expectations are excessive with the situation. Would like to hear your opinions.

So, I purchased a Pre-Owned Tesla (from Tesla) a couple of months ago. It was a 2 year old car with about 31k miles. I had to fly in to Seattle to pickup (from Bay Area) since that is where I could find the one I wanted at the price. When I picked up the car, I asked for maintenance/service records and the Inspection report done prior to the sale. I was told that its confidential and the car should be fine and that Tesla would take care of it if there was any issues (since it comes with another 4 years 50k warranty). I specifically asked if there is any maintenance due and they said that its all taken care of and if there is any maintenance due, it will show up in the console. I was a little unsure - but I took the leap of faith. I was really impressed with my Model 3 and am a strong believer in Tesla/Elon.

So, after driving for a couple of months, I realized that the drive was pretty firm where I could feel every bump on the road. And I had some heating issues where the car would blow super hot air even if set to 68 (and to make it worse, the range drops dramatically as expected). I visited the service center today and to my dismay, I am told that there was no service/maintenance done on the car - ever. And that's the reason for the heating issues and I am asked to get the service done. Second - the harsh ride is apparently due to the cheap tires (Toyo brand) on the car. I am no car expert - but I wonder why Tesla would sell me a CPO car with brand new Toyo tires and how the harsh ride is due to the tires and not the suspension.

How could Tesla sell me a car with no service done on the car while it was over due? And I never seen a dealer put on non-factory recommended tires before selling as a CPO and if the tires are the cause for harsh ride.

Comments

  • edited February 2019
    I'd take it up with your sales advisor, they can work with you on this.

    When I took delivery (and helped relatives take delivery), I performed a quick visual walk around to check panels, door operation, tires for uniformity, etc. It's easier to get these things noted and taken care of the day of delivery, as you can ask for a "Due Bill" before signing for the car.

    Of the vehicles we took delivery of, the wildest issue was a trunk gap (greater than 1cm) and a missing chunk from one of the tires. All of this was documented on the due bill.
  • edited November -1
    Yeah. Now its too late. I basically thought that Tesla will take care of anything on their side without much hassle. I have taken the car in again and its being worked on now at a different SC. Hoping for better correspondence/results.
  • edited February 2019
    It's a car that I like a lot and that in a few months I plan to buy. Everyone talks to me about wonders. https://www.doctorcidon.com/como-dejar-de-fumar/
  • edited February 2019
    I went to the Santa Clara SC and it was a much better experience. I think the Fremont SC was an anomaly. I would definitely not recommend that to anyone. They were soo lousy!
  • edited February 2019
    CPOs are not Tesla’s forte... for the least I can say... they do not fix ANY issues unless they’re safety related...
    I bought a CPO also and the car spent three weeks at the SC to fix a LONG list of issues. However, I have to say!, they fixed EVERYTHING at no charge! Including a new set of high performance noise reduction tires... for free! I love my car!
  • edited February 2019
    Since when does Tesla let you pick up a car in a different state. 12 Tesla's in and that has never been my experience.
  • edited February 2019
    I chose to fly in and pick up rather than pay 2k for shipping from Seattle to San Jose. I thought its also a nice way of figuring out the long drive experience with super charging along the way. The biggest downside with used Tesla Purchase experience is you don't get to test drive the car before purchase.
  • edited February 2019
    I had the same issue. I had a Model S and traded it in for a P90D Model X recently. The P90D came from CPO inventory of course and I had to drive 4.5hrs to go and get it (one way). When I picked it up there were quite a few issues. The only keyfob they had for it didn't work properly (it will unlock the car if I am close enough but the buttons on it do not work), there was a loose piece of interior lining near the pedals, the wing door on the drivers side had the notorious cracking/creaking noise that they knew about but never did the recall fix for, and it wasn't even fully cleaned out or even vacuumed. Maybe I am expecting too much but when I got my S (which was new I must admit) it was detailed fully, there was known fit and finish issues that they resolved before I even got there, and they made sure it was fully updated (I forgot to mention that the X I got needed about a years worth of updates as well). I still love the vehicle and Tesla as a whole but the CPO delivery really left me with a sour taste in my mouth.
  • edited June 11
    My biggest concern was valid. In purchasing a Tesla you are not allowed to test drive it before you take possession of it. I went against my judgement and went forward and bought a used Model S p100d Tesla through Tesla. After signing for it and the delivery team leaving I drove the car, and immediately found out it had a strong pull to the driver side and vibration. I immediately call the sales person and explained the issue. She said the service center will fix it, I call and they tell me if it is tires it will cost. So right off the bat, I bought a car with an issue TESLA will not cover. So I spend $1400 to put to two new tires that were worn and get a full alignment on the car. I also find out from the tire shop that the wheels have been painted, so damage was done to them. The car still has a vibration above 50mph. I make appointment to get it worked on, they send me a estimate I approve it (no cost). Then At time of drop off the guy tells me there is a $190 fee to have them check it out. I am beyond disappointed in Tesla, If I was not past the recision time for contracts I would return this Lemon. So disappointed, but I will make it my point to let EVERYONE I meet know about how Tesla handles things.
  • edited June 11
    @ken - Sorry about your problem. On the wheels, almost everyone gets them scratched up - the cars are wide. Having them painted is a lot better than having them all scratched up. At the same time, I bet within a month you'll scratch one up - so I wouldn't worry about this. They should have told you the milage so you'd have some idea on the tire wear. I also expect you got the 22" tires, which are very expensive and wear quickly. They do handle nicely.

    The fee should be waived if the warranty problem is found. Used cars are rarely perfect from anyone - they are used! Perhaps a new car would be better suited to your expectations. Anyway, I hope you enjoy your car.
  • edited June 13
    I have motion sickness when I am in Tesla X, upgraded to 2020 Tesla for my wife and I still have motion sickness *(passenger side).
    You changed from S to X that's why you have this fêling. Tesla S is quite and smooth, not tough as Tesla X.
    Toyo tires are excellent, I used Toyo tires for my Lexus before. I guess you will not notice any significant feedling if you change tires. Driving Tesla X is tough.
  • edited June 13
    I have motion sickness when I am in Tesla X, upgraded to 2020 Tesla for my wife and I still have motion sickness *(passenger side).
    You changed from S to X that's why you have this feeling. Tesla S is smooth, not tough as Tesla X.
    Toyo tires are excellent, I used Toyo tires for my Lexus before. I guess you will not notice any significant feedling if you change tires. Driving Tesla X is tough.
  • edited June 16
    I'm new to this forum. I've had a model X for the past 2 years. But is there a Covid-19 monthly payment relief for Tesla as I'm out of a job for the past 2 months. I still am paying the monthly payments but cutting it from my savings.
  • edited June 16
    Not sure if anyone had this experience, but I almost got my Model X towed/repo'd due to a big mess up by Tesla finance. They did not update my change of address, even though it shows the right address on my tesla profile. Due to this, I did not get any of the correspondence from Tesla and with the Covid-19 situation, it was not a good experience due to a glaring mistake by Tesla Finance. I also missed my DMV registration due to the same. Ended up paying a big fine of $1200. Hopefully no one ever goes thru this.
  • edited June 16
    sounds like FUD to me
  • edited June 18
    I am about to purchase a used 2018 model 3 long range rwd. This is my first Tesla and I am beyond nervous. It only has 15000 miles on it.
  • edited June 18
    I have to say, after reading all of your stories, it makes mine pale in comparison. My '16 with only 16k miles was delivered in haste due to the covid and long lines.

    Long story short, UMC was caked in mud upon delivery inspection but Tesla shrugged it off and said that's normal. I get home, attempt to charge with 110v and then with 14-50 nema that my electrician just installed direct to panel. Both result in orange blinking. Fortunately he (electrician) has two Teslas and simply tried his own UMC to prove that mine was bad. I brought it into Tesla Costa Mesa one of their "techs" claimed to test it on numerous vehicles and work just fine albeit with "some pushing". Bottom line, this is passing behavior for Tesla.

    Tires - delivered bald on 3 of the 4 tires' outside edges, meaning previous owner ran them underinflated. They are unsafe to drive on, according to America's Tires. I brought them back to Tesla, the service advisor measures the MIDDLE thread and says it passes. Good on you, Tesla. There were other issues but these were the blatant ones that I feel no dealer should be able to pass off as good enough.

    I wont even mention the food dribble that was in the backseat cupholders that clearly nobody decided to even clean the interior before delivery.

    I thought that I'd have peace of mind with a reputation as that of Tesla, but I feel rather fortunate now after seeing all these other stories. However, I will think twice before buying another used Tesla straight from them.
  • edited June 18
    Hmm speak of the devil, while typing up my rant above, I just received a response from my advisor that they'll take care of some of the tires as well as the UMC. Thank you, Tesla.
  • edited July 28
    My god... and they want my down payment up front before pickup... plus all used sales are final... I just cancelled an order for a new car for a good deal on a used LR, but am pretty nervous about submitting a 20k+ down-payment when this is some of the experiences that people have had... My sales rep has been nice, but I’m new to this and probably would not be able to spot certain things... hmmmm.
  • edited July 31
    @anthonyrun - your fears are valid. Tesla used cars are not good, they only make it running condition and you will find many issues post purchase - Tesla will never repair it unless related to security may be. So don't be confident about Tesla being helpful after purchase of their used car.

    One person commented that his car with many issues was taken care of by service team... it is surprising, my used car was simply turned down by the advisor saying they cannot and I have to pay for them.
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