Energy Products

Anyone else have this problem? System installed in August 2018, and still not activated.

Tesla installed a system (California) in August/September 2018. Great customer service, and I payed full cash for a fairly large system.

PG&E asked a simple question in October, and since then Tesla has not responded. Tesla customer service has been unable to give me any response.
(The question was about a conduit, and what the purpose is).

Tesla has not sent anyone out to look at the system install. (I know, since we're in a gated community).
I've sent Telsa photos of the conduit, with hopes of getting some progress.

So it's over 6 months since install. A 5 minute visit would answer PG&E's question.

Anyone else have this problem? Any advice how to make progress?

Note Tesla customer support has been very friendly and supportive. But my efforts to ask for escalation have failed.


  • edited February 2019
    @jollyjolly, so sorry to hear about your problem. Are you talking about PW2 batteries or solar, as your post is not clear on what you are talking about? We had PW2 batteries installed last June, and our utility district sent inspector out the last day of installation to inspect/approve our system. We were fortunate to have our PW2 batteries turned on right away with no delays. Unacceptable not to get your PW2 or solar system (??) turned on. Not sure why you are not getting a response from Tesla-Energy, but you need to elevate to senior management as this is clearly unacceptable. My experience with Tesla-Energy on the other hand was very positive, and they were very responsive to all my questions/concerns. Good luck, and let us know if you get a response.
  • edited February 2019
    Tesla-David -- this is for solar panels. The install was very smooth, as was everything before then. In fact they installed ahead of schedule. It's been since the $ were payed that they've been non-responsive. The support folks I talk to on the phone have been really nice... but they can't seem to escalate, or give any meaningful feedback.
  • edited August 2019
    I have had a 9.88 kw Tesla solar system in place since August 2015, Order Number EN7104764, 22 Deacon Lane, Sudbury, MA. My solar system stopped producing electricity at the beginning of April 2019. As of late August 2019 it still is not functioning. The peak sun months of 2019 have been missed. Tesla has made several technician visits during the five months including installing a new inverter, having a few guys up on the roof checking the system. The system still doesn't work. Blame it on lack of sustained interest or incompetence, or both. Per the system lease contract, paragraph 4(c), I am not to be "...charged for Estimated Production when the System is not producing electricity due to Solar City's (Tesla) fault". I cut Tesla off from automatic debit billing from my bank account and refuse to pay their "Estimated Production" bills on the basis that it amounts to consumer fraud. They just billed me $237.42 for the month of July when no electricity was produced. In my estimation as an attorney their "Estimated Production" billing while a system is down due to Tesla's fault is fraudulent and is clearly subject to challenge, perhaps as a class action.
  • edited August 2019
    @jollyjolly - Conduit runs are a normal part of any panel install as there needs to be a protected wire path from the last panel in the string, to your inverter and electric meter. The orientation and placement of this duct is usually at the discretion of the installer unless the homeowner has made a prior agreement and may have paid extra$$ for non-standard install.
    In my case, there's about 20 ft of duct from the last panel that is exposed on the roof (they spray painted it to sorta match the roof color), that then penetrates the roof (flashing was installed), to meet the inverter I requested to be installed in the garage with my powerwalls. I had no problem with final inspection, but I live in a private single fam non-gated residential neighborhood. No HOA or Mello-Roos.
    So, to help answer your question, we need to determine *where* your duct is and why it might be a problem.
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