We are in the SF bay area, owned two Teslas, want to install solar and naturally want to stay with Tesla. Sent first request to Tesla for a solar quote almost 4 weeks ago. Then sent second request two weeks ago, and still have not heard from Tesla, not a phone call or email. Getting frustrated, so yesterday afternoon, went to EnergySage website, signed up and requested quotes (without site visit). This morning, 4 quotes came in. I really want to stay with Tesla, but I have no way of knowing when they will get back to me. I guess I can try to visit the SvC and see if someone can help me, but at this point, I will likely just go with an independent dealer. Any suggestions from forum members?
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If you feel they are dragging their feet or pulling your chain, I would go with someone else. Right now, for me, it is kinda quiet because I am at the stage where they are getting permits and talking to my city and electric company so this part has nothing to do with me.
Once you agree to the design they provide you (you can also ask for changes so you are not stuck with what they provide you), they will drop like 6 to 7 documents in your Tesla account which you will have to e-sign. After that is when they start getting the permits which can take 1 to 5 weeks.
Hang in there and go with whoever you think is best for you, whether its Tesla or a local company.