General

Tesla won't respond to rewards issue

edited November -1 in General
I qualify for the level 3 reward including a choice of arachnid wheels or a week with a new Tesla. After numerous email and phone calls over the last 5 months, still NOTHING from Tesla about how to get this corrected. My reward loot box has 2 chargers or kiddie cars and one week with a Tesla but the choice for the wheels is missing. Now Tesla says we must claim rewards by Feb 28 or it's gone. I have purchased 3 Teslas and solar but this is the most frustrating issue experienced with Tesla.
Does anyone have experience with getting them to fix this or a contact phone number for someone who can resolve the issue?

Comments

  • edited February 2019
    You can contact the referral team at [email protected] Because of the deadline, I suggest you also contact Tesla using the support form on the vehicle details page on My Tesla, and select the option to escalate for executive review; this will help prove you tried to resolve the issue before the deadline. Note that the Model 3 support form no longer has an escalate option, so use the Model S or X version if you own one of those.
  • edited November -1
    My guess is one of your referals backed out. There is an in between time where it shows a referral, but it disappears if the sale is not completed.
  • edited February 2019
    No referrals backed out. All referrals had been noted as delivered in my loot box (I know them all personally...actually have probably 15 real referrals)...just the loot available doesn't match up. Have had many emails with referral program person(s) and multiple phone calls. All just result in "will look into it". It has been 5+ months!
  • edited November -1
    I know it's frustrating, but as long as you can prove you earned all the awards you will eventually prevail.
  • edited August 2019
    I am having the same problem... They just keep telling me that my award ( a wall connector) is "out of stock" and should be available in 60-90 days.... and they tell me this every 60-90 days. Like talking to a wall.
  • edited November -1
    Ask them if they can substitute the non signature wall connector. I have heard that they are allowing that.

    I do know that my 2 red Powerwalls are going to be the normal ones instead. They will be in a garage, I hardly care about the color.
  • edited August 2019
    Well I having missing referral rewards after purchasing new vehicle few days back by using a referral link of my brother. He got his free supercharger kms and I still don't see them in my tesla account. Infact my credit card linked to account has been charged for using my first time supercharger. And yes I have tried to reach them 3 times but no response from them.
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