Model 3

Mobile app location not updating

Hello

Iam noticng for over a week mobile app is not updating the location of the car while it is driving very very frustrating
Desperately need it to track my kids driving
Over the last few months it switched to updating every 6 seconds instead of continuosly and that in itself was quite frustrating

Comments

  • edited April 2019
    I am having the same issue. Both the reported speed and the location of the car are not updated in real time on the Android App. If I back out of the location and then go back in it shows the updated speed and location and sometimes it shows live tracking for a moment, but then freezes up again.

    I have received several updates recently from Tesla for my Model 3, but am not sure if the issue was caused by the updates (2019.8.4 then 2019.8.5 and now on 2019.8.6 all within a span of a week) or something else. I also recently got an Android update (Version 9.0, Galaxy Note 8), but I think I got that after the issue started appearing so I don't think it's Android OS related.
  • edited November -1
    Yep, ditto. Car on 8.5 and app on 3.8.3. But it's not 100% consistent. I'll get maybe one location update after it settles on the map. The little spinner goes every few seconds, but no further updates shown. But then just today I "watched" as my wife arrived at a Supercharger and backed into position, and it updated through the whole process. Back on the highway, and the updates stopped again. Weird.

    Is this a car bug or an app bug?
  • edited April 2019
    Yes, I am having the same problem. Using version 3.8.3 and it also is not updating the charging status. I have deleted and reloaded the application on my Iphone and still having the same problem
  • edited April 2019
    TeslaFi has been updating normally, so I think it may be an app delivery issue -- the API info seems to be there for the most part.
  • edited April 2019
    If you're that concerned about your kids' whereabouts, maybe they shouldn't be driving your Model 3. :-)
  • edited September 2019
    Today Sept 04, 2019
    My iPhone apps is not updating since Sept 01, 2019.
  • edited September 2019
    I'm having to log in and out of the damn app now just to get it to work. One step forward, three back it seems.
  • edited September 2019
    +1 Trinh631
    My iPhone app is continuously updating (bottom of the screen), saying it was last updated on Sept 2 when in reality I drove the car on Sept 3 and the charge / miles data appears to be from the 3rd.

    I have tried turning bluetooth off and on, as the app instructs, but to no avail. I have also rebooted the phone, in case the issue was on that end. Anyone have any other suggestions?
  • edited November -1
    Mine has not updated since 9/2 either. I'll try a few things and may end up deleting the app and reinstalling it.
  • edited November -1
    Log out and back in.
  • edited September 2019
    Signed out and back in... BINGO back in control
  • edited September 2019
    I had the same problem. Rebooting the car didn't help, but reinstalling the app fixed it.
  • edited September 2019
    ya same here. since the last software updt it takes forever to wakeup. Tesla needs to fix now!
  • edited October 2019
    I just started having this issue as of today in both my car and my phone. Based on suggestions above, I logged out of the app and back in, but that did not resolve the issue. I tried rebooting the panel and the car and even shutdown the vehicle for a few minutes.
  • edited March 18
    my tesla app takes forever to connect to my car sometimes it does not connect. Makes the app useless in most situations
  • edited March 18
    my tesla app takes forever to connect to my car sometimes it does not connect. Makes the app useless in most situations
  • edited March 18
    @russelljew: "my tesla app takes forever to connect to my car sometimes it does not connect. Makes the app useless in most situations"
    What situations do you mean? It’s rare to need the mobile app for anything time-critical
  • edited March 18
    @russelljew: If when the app doesn't immediately connect to the car, you can still use the phone key and you'll still get notifications from the app. The connection is only needed to access car features when you're away from the car.
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