Model S

Ridiculous problems, disappointing experience

edited November -1 in Model S
I took delivery of my second Model S in December 2018, after a series of snafus as a result of terrible hand-offs between people within the sales and delivery organizations.

The windows were so poorly adjusted that wind noise was deafening, a number of functions simply didn't work as promised and the response from Tesla was slow and confused. The window issue was addressed after two tries and many of the other issues were fixed with an upgrade to the software or firmware (I'm not clear which).

From day one, the back up camera has operated intermittently, the rear view mirror does not tilt down when backing up (despite the setting calling for it to). Tesla seems vexed in getting what would seem to be relatively simple issues addressed. Recently after several software updates the car takes a ridiculous amount of time for the systems to start up (must be Microsoft software).

This is my second Tesla Model S and I absolutely loved my first. I have driven top line model Mercedes products most of the last 35 years and replaced a Porsche Panamera with my first Model S. I was a strong advocate for Tesla, telling my friends and anyone who asked it was the best car I ever owned. I'm sad to report I now steer people away from Tesla. Their build quality, technology glitches and terrible service delivery structure (from the initial purchase on) makes me regret my decision to replace my first Model S with the current one. This experience is not what one expects in a $100k+ vehicle.

I still love the design and premise of the product, but the execution sucks. I get it that scaling is incredibly difficult, but perhaps Elon needs to give a little more attention to building a quality product and loyal customer base and a little less attention to his celebrity. I am confident I have cost him at least several new customers with my responses to questions by potential customers. I'm probably not unique in that regard.
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Comments

  • edited April 2019
    Congratulations on your outsized influence on society.
  • edited April 2019
    I took delivery of my second Model S last September. I LOVE it! It's interesting experiencing the improvements and I love the technology. My first S was a 2014 and had no self driving capability.

    In the past I have been frustrated with Tesla's service, but I have always thought of Tesla as an investment in the future and not just another car purchase.
  • edited November -1
    I just had an Awesome experience with Devon, PA SvC! Kudo's to them!
  • edited April 2019
    My Model S100D is a Sept 2018 delivery and so far have not had any problems with it. The many BMWs that I have owned have ALWAYS had one problem or another and thus was leasing the last 3 that I owned as they tended to fall apart or needed new features added for the next model year. My Model S has improved since I've taken delivery of it 6-7 months ago via the updates, which is something I couldn't say about any of my BMWs -- and I've been a huge BMW driver and fan until they've turned the Ultimate Driving Machine into a soft car that's been prone to problems.
    Our Model 3 has also been an exceptional vehicle, so I guess it's possible that we got lucky and got 2 GREAT vehicles from Tesla.
  • edited November -1
    The overwhelming consensus is that quality has improved steadily year over year.
  • edited November -1
    My delivery in San Antonio was great . Some minor issues granted but not worth a rant. Sorry Victor G that you had a bad experience but don’t judge a whole company on that. Hopefully your car issues are fixed .
  • edited April 2019
    VictorJ, Dec 2018 was a chaotic delivery time for Tesla. Tesla was trying to help customers by delivering the cars in time before the tax credit decreased. Yes, even at the expense of some cars needing adjustments that can be accomplished in 2019 after the tax credit dropped. Too bad that you can't see the forest for the trees. You sound like one of those that would complain if your car delivery was delayed and your tax credit cut while they made sure it was as perfect as your first one.

    Considering it was an exceptionally busy time for Tesla, and you experienced only one bad experience with your delivery, there's no pattern of poor service that earns Tesla the nasty attitude you seem to pride yourself in for passing along about the products. Shame on you. Bad VictorJ. Bad bad.
  • edited April 2019
    My rear view mirror doesn’t tilt down either. My side mirrors do tilt down in reverse. Maybe mine’s been broken all along...
  • SOSO
    edited April 2019
    Bummer. I love my Model S and so far have had great service. Had my car for over two years now.
  • edited November -1
    There is no tilt to the main rear view mirror.

    The side ones can be set in your profile. RTFM maybe?
  • edited April 2019
    Bad Russian bot translation
  • edited April 2019
    @VictorJ- WTF? Why didn't you just keep your favorite first Tesla? Not buying this....
  • edited April 2019
    Not a problem. Soon you'll be able to buy chinese made Tesla that pass quality control. It's the ones that fail and end up on Ebay or Banggod as clones that you'll have to avoid; probably rebadged as Tezla...
  • edited April 2019
    "I am confident I have cost him at least several new customers with my responses to questions by potential customers. I'm probably not unique in that regard."

    I tell people the hell i went through with my last model s and they still bought their Teslas because i actually bought a second.

    You haven't cost Tesla anything
  • edited November -1
    "Vengance is mine sayeth the...."

    Not you.
  • edited April 2019
    Yes, I’m sure Tesla is in danger of going belly-up now that they no longer have your backing.
  • edited April 2019
    For anyone who really cares about how Tesla is performing, Google "BBB Tesla Complaints". No other car company comes close to the amount of Complaints that Tesla has. Tesla doesn't seem to care about refunding people their money, or addressing customer issues. Why deos it take up to 6 months to get a refund? To do some due diligence, I also googled other car complanies BBB complaints. Toyota and Volkswagon had a fraction of the number of complaints. Look, I know you can't please everyone, but when Tesla has 4X as many complaints as best selling car company in the world, how can people here defend that behaviour? To me, the defenders are enabling the bad service. Someone needs to hoid this company accountable. Wasn't it a few years ago, that Musk proclaimed the Body shop issue was solved. Yet, there are so many that still wait three months, or longer, for simple parts.

    In my opinion, if Tesla doesn't get their act to gether, they will go belly up. BTW, Porsche only had 40 total complaints. TrustPilot and Consumer Complaints are also off the charts. To me, someone usually doesn't trake the time to complain, unless things are really wrong. Buyer BEWARE!
  • edited April 2019
  • edited November -1
    @JV - You have been bashing Tesla for years now. Do you even have a reservation? Why are you still spewing hearsay and third hands stories. What is YOUR experience? Why are you still in bashing mode after all these years? We're you fired by the UAW?
  • edited April 2019
    @jvs, are you an owner, or just a short spreading FUD?

    I guess the 90+% of owners that buy another Tesla are demented fanbois.
  • edited April 2019
    @Bighorn -
    Go To TrustPilot Reviews and Consumer Reports Complaints, and see how their verfied owners view Tesla. This is not one off. You are one of the Biggest Fanbois here. When you blindly defend the actions of this company, and those actions are indefensible, you sir are doing Tesla a disservice.

    @Mathew98 -

    Wher am I wrong? Did you look up the places that I wrote about? Are the verfied users all just short sellers making this up? Seriously? Look at the real data. If you google Consumer Complaints Tesla, you'll see all the VERIFIED owners and their real issues. Tesla used to give outstanding service. Now, someone that has his AC malfunctioning, can't get an appointment for a month. Folks like yourself, dosn't call this a real issue. How would you like to drive in the rain and you can't get the fog off the windshield??? I'd say that is a real issue that needs to be addressed, esopecially on a $130K car. Foir your information, I am a Commercial Pilot that grew up around cars. I have a Business that services many airlines. I am not a fan of Musk and the way he treats people. I believe this stock is propped up by his BS!

    @rxlawdude -
    I took a test ride and was ready to lease. What turned me off was the advisor told me that all Superchagers were going to be solar powered. When I did a little research, and found that to be BS, I had reservations about a company that would embellish such a thing. Aftef being hurt finacially, in 2008, I am here to communicate my feelings about this company. I might be wrong,m but what if I'm right?
  • edited April 2019
    sorry for typos...I wrote quckly
  • edited November -1
    Not a fanboi--just a realist. What action did I defend other than to point out a bogus reference point? It took me two days to set up a brake job two weeks ago while I was traveling on the east coast. No long wait at several service centers I queried on my app. I wonder how Boeing is doing with their consumer complaints--oh right, most of the complainants are dead. Enjoy your peace of mind flying the 737 Max when it comes off no-fly. I'm sure it'll be fine.
  • edited November -1
    And I have to pre-suppose a ninth grade level of science knowledge to explain that solar offsets necessarily occur remotely. Google Gigafactory 2 or GF 1 roof if you think solar was a fictional spin. Perhaps the minimum wage "advisor" had a similar level of understanding.
  • edited April 2019
    "Google "BBB Tesla Complaints". No other car company comes close to the amount of Complaints that Tesla has"

    Not comparable because of the way Tesla is structured. Take into account all of the complaints against the individual dealerships of the other car companies and you might have something.
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