Model S

Both my screens froze up while driving, it feels like its impossible to reach anyone at Tesla about

edited November -1 in Model S
This 2019.12 update sucks. I have not had the boot loop on the cluster screen for a few days now, but what happened on the way home from work trumps that. I was stopped at a traffic light, and all of the sudden the music just quits. I try switching to the radio. Oh wait, the big screen is froze up and not responding at all. Light changes, and I start moving again. Only the cluster screen still shows 0 mph. What the heck? I go to use my turn signal, it does not work. Car behind me almost runs into me when I hit the brakes, so I think the brake lights do not work either. Its just a couple of miles to home, so I keep on driving and reboot when I get home. Everything seems to come back after that.
So I try to speak to someone at Tesla about this, call their number, and they tell me to use the chat on the webpage. I go there, and the chat is grayed out. So I have to just email? What if this was an urgent issue?
«1

Comments

  • edited November -1
    @A-Wimoweh - while I normally do not recommend doing it, especially for the dash cluster, you can reboot either screen while driving. The actual control of the electronic drivetrain is handled by different process independent of both the main screen and the dash cluster.
  • edited November -1
    Every function i.e turn signals, brake lights, is still operational, just no audio feedback. Behavior has been described for years and there’s really no reason to talk to service about it. Kind of like calling Microsoft over BSOD.
  • edited November -1
    Which 2019.12 do you have? There’s 12, 12.1, and 12.1.1. Both 12 and 12.1 are reported to have bugs, so if you have either of those you can expect 12.1.1 soon.
  • edited May 2019
    12.1.1 is pretty sweet.
  • ensens
    edited November -1
    A-Wimoweh - I've experienced identical twice in the last week, including last night on my way home from work. Driving on the freeway at 10p, and suddenly, like you describe, all of the sudden radio/audio-book stops, both display screens freeze, and then everything goes dark. Autopilot disengages without any warning sound, etc. No display - no turn signals, no speedometer, no interior lighting. In the middle of a freeway transition merge that put me into the fast lane of the new freeway - hard to get over under the situation. After about 2-3 minutes, the system starts to reboot. A bit scary. Very unsafe, and serious issue. I have new S purchased in Dec 2018, after trading in my 2015 S. On the 2015, never once had this happen while driving ... and only a couple times in three years did my system freeze or not bootup while stopped/parked. On the new S, in the last 4 months, since the recent updates, has happened 3 times total while driving, and at least 4 times while parked/stopped. On version 2019.8.6 ... haven't received an update since the one that gave me Sentry mode about six weeks ago.
  • edited May 2019
    Let’s be more dramatic.
  • edited May 2019
    Get squashed to a pulp by a semi ........how's that for fur king DRAMATIC?
    You are soul.
  • edited May 2019
    ingles pleased
  • edited May 2019
    Well with a Dec 2018 s100D SW 2019.12 I stopped at a SC. When leaving the Navigation map froze at the location of the SC. Sadly this also disengaged all sensors so no automation at all. Fortunately the brakes and the steering still worked. so it could still be driven. When in a safe place with some apprehension it would leave me stranded I did a reboot ( both wheel scroll buttons depressed and foot on the brake ) Several minutes after the reboot the Navigation reset to the reboot location and the sensors came back on allowing Auto Steer and TACC. I have stopped using the auto lane change feature it often does phantom braking and unpleasant lane changes in moderately busy traffic. Maybe next year things will be smoother and more like 8.5 software. Until then I will choose when a lane change is warranted and safe.
  • edited May 2019
    Since last update, camera error appears after parking in sun. Moved to shade and VOLA! its working again after a bit of rest.
  • edited November -1
    I'm installing an update now. Uh oh...

    However, just before the update, I saw Jack Nicholson's face on the big screen, and heard "redrum" in the nav lady's voice...
  • edited May 2019
    "VOLA!" is a brand new misspelling of Wallah. Congratulations.

    @A-wingowech, the turn signals, etc. still work, as Bighorn points out. I suggest you stop using autopilot if it's going to bother you for it to crash.
  • edited November -1
    @ redacted - Is this what you meant?

    https://www.merriam-webster.com/dictionary/voilà
  • edited May 2019
    Well, I messed that up. Trying to define "voilà"
  • edited May 2019
    crap, I give up.
  • edited May 2019
    @redacted
    How useful are your comments with respect to improving Tesla's. Anyone with a little knowledge of french gets the context if there is a typo.
    Being pedantic is unhelpful and distracts from the purpose of having responsible owners report issues and having others confirm them and/or provide a work around.
    Many want improvements to their Tesla's and having other owners intelligently respond is important.
  • edited May 2019
    I have 2019.12.1.1 and the reboot issue seems to be solved so far. Just looked at https://ev-fw.com/reports.php?ver=9.0 and this version is already superseded by 2019.12.11.

    However I find that autopilot still has room for improvement. While in autopilot and signaling left to move from the right hand lane to the center lane because of merging traffic that was entering the highway from the right, the car moved over as expected to the middle lane, but the merging cars caused my car to suddenly brake while I was already in the middle lane with no car ahead in the middle lane. I still use autopilot extensively, but am learning its limitations and hope that AP3 and software improvements will continue to make self driving a more pleasurable experience.
  • edited May 2019
    sr.smr | May 2, 2019
    I have 2019.12.1.1 and the reboot issue seems to be solved so far. Just looked at https://ev-fw.com/reports.php?ver=9.0 and this version is already superseded by 2019.12.11.

    I suspect someone just forgot the "dot" between the two 1's.
  • edited May 2019
    FYI “wallah” is not a thing. The word you are plagiarising and destroying is “voilà”. I understood @barjakw just fine.
  • edited May 2019
    Similar issue on my 2015 Model S P90D:

    I just updated the software (v12.1.1) and drove the car for the first time today.
     
    While my wife was driving, the center screen went black and the driver’s seat started moving back.  The driver’s screen remained on.  This created an unsafe situation and my wife had to manually stop the seat from moving while driving.

    Anyone else have similar issues with the reboot while driving causing the seat to move? I think it was reverting to my seat setting, rather than my wife's
  • edited May 2019
    Sorry, didn't mean to ghost this thread. But these forums don't notify me when someone responds, like TMC does.

    1) I was not using auto pilot at the time. I was using navigation. Even though I was on my normal commute home, I use the navigation, cause it will re-route me around traffic problems.
    2) The screens did not go off, they froze, essentially what was displayed was a static picture. Very weird to be going about 20 or 30 mph and have the speedo show 0. If I got pulled over for speeding, could I use "my tesla locked up" as an excuse, cause I really had no idea what the speed was.
    3) This has not happened again since then.
  • edited November -1
    Sorry, didn't mean to ghost this thread. But these forums don't notify me when someone responds, like TMC does.

    1) I was not using auto pilot at the time. I was using navigation. Even though I was on my normal commute home, I use the navigation, cause it will re-route me around traffic problems.
    2) The screens did not go off, they froze, essentially what was displayed was a static picture. Very weird to be going about 20 or 30 mph and have the speedo show 0. If I got pulled over for speeding, could I use "my tesla locked up" as an excuse, cause I really had no idea what the speed was.
    3) This has not happened again since then.

    Oh, and I'm still on 2019.12. No ones after it. I was really hoping to get the .1.1 update, cause I have a road trip coming up soon, and would like to see if I get faster supercharging. But part of me is like do I dare install a new software version before a big trip?
  • edited May 2019
    I had the same thing ( both screens went black) and the system rebooted while driving on I75. The auto lane change needs some work. A human driver can see traffic entering the Interstate at some distance in front. The human driver will anticipate that the entering traffic will slow the inside lanes so the driver stays in the current overtaking lane until past the intersection and then comes down a lane. The Tesla automation will lane change from the passing lane into the oncoming congestion then brake to slow down and then switch back to the lane it just left and accelerate.The automation either doesn't see far enough forward or can't anticipate that the lane switching is unproductive.
  • edited May 2019
    Yes, I know you can tap the screen to cancel the auto lane change request before some one points it out.
    I have read the manual and also the shop manual just in case some one will claim I haven't.
    I think 2019.12 has some issues and I just want to know if others have had the Tesla reboot while driving at the speed limit on an Interstate
Sign In or Register to comment.