This 2019.12 update sucks. I have not had the boot loop on the cluster screen for a few days now, but what happened on the way home from work trumps that. I was stopped at a traffic light, and all of the sudden the music just quits. I try switching to the radio. Oh wait, the big screen is froze up and not responding at all. Light changes, and I start moving again. Only the cluster screen still shows 0 mph. What the heck? I go to use my turn signal, it does not work. Car behind me almost runs into me when I hit the brakes, so I think the brake lights do not work either. Its just a couple of miles to home, so I keep on driving and reboot when I get home. Everything seems to come back after that.
So I try to speak to someone at Tesla about this, call their number, and they tell me to use the chat on the webpage. I go there, and the chat is grayed out. So I have to just email? What if this was an urgent issue?