General

Blank Tesla Account

edited November -1 in General
For the past few days, when I log in to the Tesla site I can see my car and manage button, but my referral items are gone. What's more disturbing is that if I click on [Manage], the page comes up blank.

Anyone else experiencing this???
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Comments

  • edited May 2019
    same here
  • edited May 2019
    same here. I tried with at least 5 different browser on 4 different devices.
  • edited November -1
    OK, glad to see it's not just me. Tried again after closing the browser, clearing cache, etc. as that's usually the culprit for this stuff but no dice.
  • edited May 2019
    Informative
  • edited May 2019
    I've been encountering the same exact issue. I reached out to customer service several days ago about this but so far nothing has changed.
  • edited November -1
    I don’t have any referral information shown (no one does), but the Manage links for both our cars still work as expected.
  • edited May 2019
    @EVRider thanks for chiming in. Tried again today and still just get a blank page after click the manage button. Looks like another intermittent thing (?).
  • edited May 2019
    Got a response in support chat: "Sorry to hear that. There is is a glitch in our system and we are working on getting it fix."
  • edited May 2019
    I have had this for over a month as well. Couldn't buy FSD by the March deadline. Opened a support case. I actually have to go to the local Service Center for them to apply FSD to my car. Very inconvenient.
  • edited May 2019
    For those of you whose Manage link doesn’t work, which model(s) do you have and which browser are you using? I have a Model S and Model 3 and the Manage links work using Safari on an iPad.

    If your browser supports it, try deleting cookies for tesla.com.
  • edited May 2019
    Mine is a model X. I have tried 3 computers and various browsers. Tesla support confirmed it is an issue with their web servers. Only some accounts impacted. Weird.
  • edited May 2019
    Same here, model X.
  • edited May 2019
    Same here, Model S :(
  • edited May 2019
    Same in Belgium, Model S and 3.
  • same here :-(
  • edited May 2019
    FWIW, Model S. Tried Chrome (deleting cookies, et. al.), Internet Exploder, and Edge, and Firefox (Android).
  • edited May 2019
    same here. Model X
  • edited May 2019
    Same here. Blank!!!
  • same its still down. thought they were pissed at me and were going to hijack my car next.
  • Same here. Blank!!!

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  • edited May 2019
    The referral info is back on My Tesla this morning, at least for me.
  • edited May 2019
    Same. Referrals appears but not the Manage page yet.
  • same here in Germany.... safari 12.1.
  • edited May 2019
    Another day and MANAGE is still blank!
  • edited May 2019
    When I select Manage, a blank screening is still showing on my screen
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