Model S

tesla service

edited November -1 in Model S
my passenger door handle is defective and I have been trying to get a call back from service since Saturday. You might imagine I am not happy. Does anyone have an idea on how to get the Service dept's attention? for a car that retails for $100,000+ you would think Tesla would be a little more responsive!

Comments

  • edited May 2019
    If the Service department is alive please respond
  • edited May 2019
    see above
  • edited May 2019
    Schedule online.
  • edited May 2019
    Yep, Bighorn nailed it again. Takes all of 30 seconds to schedule an appointment online, from PC or your phone.
  • edited November -1
    I scheduled on the app and got an appointment in less than a week. It was for new tires and wheels.
  • edited May 2019
    jropes, what is so "defective" about it? Also, if as you said they are not answering your calls, so then just how would they know what you spent on your car and why should that get you any special consideration. Your car cost that much because you chose it to cost that much, but ordering the option you chose..
  • edited November -1
    @jropes, Tesla does not monitor these fora, so your repeated messages won't do squat. Follow the guidance of Bighorn.
  • edited May 2019
    "Follow the guidance of Bighorn."

    This forum's Yoda. :)
  • edited November -1
    He ain't green or short!
  • edited May 2019
    And he's generous, not sheep.
  • edited November -1
    Insulting my Sensei Yoda you are!
  • edited May 2019
    Kiss-ass!
  • edited May 2019
    Ass kisser @Silver is...
  • edited May 2019
    In person, he is more Solo-esque. ;-)
  • edited November -1
    As @Bighorn advises. Had the drivers door handles replaced last year in our S85D by Mobile Service Technician only several days after initiating online request in our garage. Absolutely easy peasy!
  • edited November -1
    Funny how I imagine him more like Chewbacca but with a horn.
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