As an owner of a maxed out P90D Model S since 2015 (first registered Ludicrous Model S in Canada), for the last few months I was thinking of purchasing a new Model S as it would have the 100kw battery, proper autopilot hardware and accident free (mine was tagged in a parking lot a year earlier). Coincidentally I reached out to Tesla sales April 4th the same day CNN Business reported Tesla's first quarter sales dropped a massive 31%. Like most Tesla communication centers' today, I left a message of my interest to purchase another and maybe trade-in the current. Later a representative named Cayden called me and realized the Canadian team needed to contact me.
4 days later I get an e-mail from a representative named Sean that is just reaching out regarding my interest, although wonderfully he is off for a few days if I don't get back to him in a couple hours...I missed getting back to him.
Finally we touch base on April 17th and find he is for selling only used Tesla's, not new. He was kind enough to let me know what the trade-in value of my car was, although it was quite the shock, I asked what would the price be if there was no accident? He said he would get back to me...I'm still waiting.
Not willing to give up...May 9th I go to the showroom in Vancouver to speak with a representative and couldn't find anyone to give me a hand. Not being able to hang around any longer, I decided I will come back another day.
Still not willing to give up...May 14th I'm back at the showroom and get a representative - Prescott free to speak with a living/breathing customer (there is a god!), we look at ordering up a new Model S loaded, with the caveat that I still need to know the accident value difference as I may still need to speak with insurance company regarding Accelerated deprecation. The Sales manager Kyle wasn't in at the time, but it was agreed we could get this done and move forward on the order by May 17th and i would get an e-mail or a call. Nothing to date.
I felt I was taking a risk purchasing back in 2015 and hoped i was really helping a company on the cutting edge of change. I didn't know that the change of where most Auto company rep's you have to beat them off with a stick if you enter their showroom. With Tesla the rep's have become so comfortable anything greater than 10 minutes of their precious time...they can't be bothered with you.
Does Tesla have some hidden secret or hand shake needed if you want to purchase another one of their vehicles?
Please point me in the direction