Every time I got into my car the music would blast at volume level 11. Every time I put the car in reverse the music blasted. Every time I called the sound blasted to max. This issue was getting out of hand!
I tapped on the T on my center screen and tapped on the customer support number. I spoke to a support rep about the issue and was told they would email an engineer about the issue. I was thinking "I'm going to live with this for a while!". I get an email from the rep for a timestamp. I send him timestamps the whole day.
That evening the sound issue was resolved!