First service experience a total fail [RESOLVED ON ITS OWN]
I got my first Model S about a month ago during the "unlimited supercharging on inventory S and X" June; a beautiful, black on white P100D with all the options including Enhanced Autopilot.
Since I got it, the Navigate on Autopilot has been grayed out, with a message saying I need to connect to WiFi to download a Maps Update. It's parked in my garage every night, connected to a WiFi extender in the garage (that's been there to cover my backyard) with a solid signal on a 50 mbps internet service. Every day the same thing, no Maps Update.
So first I went to my delivery service center (after a pretty miserable delivery experience, by the way), and they said they couldn't do it because they didn't have time but they would create a case to see if "Fremont can do it over the air." That never happened. So I've called customer service twice, each time with at least 30 minutes on hold waiting for a rep (actually I called several times but only had time to wait through the hold twice). Both of them tried things like having me restart the system, etc. which, of course, never works.
So then they offered a SC appointment about 2-3 weeks off, then offered mobile service which I took. Making this appointment was difficult because somebody reaches out by text with cryptic time offers that go back and forth and back and forth like a couple of millennials discussing when and where to get a bubble tea. Finally an appointment was set on my day off.
The Mobile Service van (a Ford, not a Model S) arrives on time! I ask him if he is familiar with the problem, and he gives me a very attitude-filled "yeah," so at least I feel some confidence that he will easily accomplished this rudimentary task that any bright middle-school kid could complete. He gets into my car, pulls out part of the center console, connects his laptop, and tells me it will take 30-40 minutes to download the Maps Update to the car.
Then start the worrisome calls on his earbuds. I overhear words like, "so then how do I?..." and finally "I forgot... had it on my other laptop... should have brought..." So he gets out of my car and feeds me BS about how it's too big of a file to download, etc., not realizing that I had just overheard the truth. He tells me he will have to download the file at the shop which will take an hour or more because it's 6 GB (with his attitude, he should have know this already, as I did), and the agent will have to call me to schedule another visit next week.
Sorry, but this just downright sucks for service on a $100,000 car.
Since I got it, the Navigate on Autopilot has been grayed out, with a message saying I need to connect to WiFi to download a Maps Update. It's parked in my garage every night, connected to a WiFi extender in the garage (that's been there to cover my backyard) with a solid signal on a 50 mbps internet service. Every day the same thing, no Maps Update.
So first I went to my delivery service center (after a pretty miserable delivery experience, by the way), and they said they couldn't do it because they didn't have time but they would create a case to see if "Fremont can do it over the air." That never happened. So I've called customer service twice, each time with at least 30 minutes on hold waiting for a rep (actually I called several times but only had time to wait through the hold twice). Both of them tried things like having me restart the system, etc. which, of course, never works.
So then they offered a SC appointment about 2-3 weeks off, then offered mobile service which I took. Making this appointment was difficult because somebody reaches out by text with cryptic time offers that go back and forth and back and forth like a couple of millennials discussing when and where to get a bubble tea. Finally an appointment was set on my day off.
The Mobile Service van (a Ford, not a Model S) arrives on time! I ask him if he is familiar with the problem, and he gives me a very attitude-filled "yeah," so at least I feel some confidence that he will easily accomplished this rudimentary task that any bright middle-school kid could complete. He gets into my car, pulls out part of the center console, connects his laptop, and tells me it will take 30-40 minutes to download the Maps Update to the car.
Then start the worrisome calls on his earbuds. I overhear words like, "so then how do I?..." and finally "I forgot... had it on my other laptop... should have brought..." So he gets out of my car and feeds me BS about how it's too big of a file to download, etc., not realizing that I had just overheard the truth. He tells me he will have to download the file at the shop which will take an hour or more because it's 6 GB (with his attitude, he should have know this already, as I did), and the agent will have to call me to schedule another visit next week.
Sorry, but this just downright sucks for service on a $100,000 car.
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Comments
Is the internet in your garage 2.4 GHz?
Is the security WPA2?
Did you program the security key into the car?
Is the internet on 24/7?
Have you successfully connected the car to your internet?
I have a slave wireless router in my garage and it works fine with the car.
No research?
My first service there at SB was great! However they did damage my dash trim slightly at MCU corners and failed to secure dash panel.
My second service was for a major problem that required pulling the HV pack. After two tries, they found and fixed the problem. When I got the car home had a good look and could not find and damage, but was glad I had covered the driver's seat with a towel.
Looked under the car and found over a dozen missing fasteners. Only a few were trivial plastic rivets. The bolts holding the HV pack to the subframe plate were 1/3 missing, and 1/3 loose.
This kind of repair quality I would expect at a second tier repair shop.
After two weeks, was able to get the missing parts ordered and a competent Mobile mechanic made it all right. When pair of screws were not found, he took them of the underside of the service vehicle!
TL;DR,
Tesla will not take care of the older cars in the future. It is up to us. Make contacts within the SeC organization, and support the developing 2nd and third party repair shops and parts sources.
That, there is the best reason for using Teslas as service vehicles. A full complement of parts, right where they should be.