I got my first Model S about a month ago during the "unlimited supercharging on inventory S and X" June; a beautiful, black on white P100D with all the options including Enhanced Autopilot.
Since I got it, the Navigate on Autopilot has been grayed out, with a message saying I need to connect to WiFi to download a Maps Update. It's parked in my garage every night, connected to a WiFi extender in the garage (that's been there to cover my backyard) with a solid signal on a 50 mbps internet service. Every day the same thing, no Maps Update.
So first I went to my delivery service center (after a pretty miserable delivery experience, by the way), and they said they couldn't do it because they didn't have time but they would create a case to see if "Fremont can do it over the air." That never happened. So I've called customer service twice, each time with at least 30 minutes on hold waiting for a rep (actually I called several times but only had time to wait through the hold twice). Both of them tried things like having me restart the system, etc. which, of course, never works.
So then they offered a SC appointment about 2-3 weeks off, then offered mobile service which I took. Making this appointment was difficult because somebody reaches out by text with cryptic time offers that go back and forth and back and forth like a couple of millennials discussing when and where to get a bubble tea. Finally an appointment was set on my day off.
The Mobile Service van (a Ford, not a Model S) arrives on time! I ask him if he is familiar with the problem, and he gives me a very attitude-filled "yeah," so at least I feel some confidence that he will easily accomplished this rudimentary task that any bright middle-school kid could complete. He gets into my car, pulls out part of the center console, connects his laptop, and tells me it will take 30-40 minutes to download the Maps Update to the car.
Then start the worrisome calls on his earbuds. I overhear words like, "so then how do I?..." and finally "I forgot... had it on my other laptop... should have brought..." So he gets out of my car and feeds me BS about how it's too big of a file to download, etc., not realizing that I had just overheard the truth. He tells me he will have to download the file at the shop which will take an hour or more because it's 6 GB (with his attitude, he should have know this already, as I did), and the agent will have to call me to schedule another visit next week.
Sorry, but this just downright sucks for service on a $100,000 car.