I ordered an item on June 25th and I was notified it was shipped on June 26th. I was charged for the item but it was not shipped. The status is "Shipping Label Created". I emailed shop support on July 5th and again 24 hours later and again one week later. I've contacted chat support and twice they said they relayed the message. First I was supposed to be contacted in 24 hours. Didn't happen. Next he said they would fix the shipping and send the item out. Didn't happen.
This is frustrating because the store is still selling items and most items go out with no problem. They are not allocating resources to address these problems and instead focusing on new sales.