Model S

Failing app features

edited November -1 in Model S
I'm on 2019.14.1, app is fully updated. For some reason the following features no longer work from the app:

- Unlock vehicle
- Open frunk
- Open trunk
- Start vehicle

Some features, such as locking the vehicle, work fine.

Curious if anyone else is experiencing this..?

Comments

  • edited November -1
    Should've mentioned: '13 P85+.
  • edited July 2019
    Have you tried signing in, signing out?
  • edited November -1
    Any chance the car is in valet mode?
  • edited July 2019
    You may end up needing to delete the app and download it again.
  • edited November -1
    Bumping this post. I'm now on 2019.24.4 and same issues. The app cannot:

    - Unlock the vehicle
    - Open frunk
    - Open trunk
    - Start vehicle

    I've rebooted the car multiple times in the past two weeks, reinstalled the app, etc. No one else is seeing this? I recently had the MCU replaced and wonder if it's related.
  • edited July 2019
    I'm on 2019.24.4 and I just tried those 4 commands via the app. All work for me.
  • edited November -1
    Long shot- restart your phone.

    I had issues recently, did all the car stuff and it didn’t clear up until I restarted the phone. Also got a VM from 3 hours earlier!

    HTH.
  • edited November -1
    @PrescottRichard Yeah -- I'm in software so the very first thing I did was restart my car and my phone. I've also tried on multiple iPhones and the issue persists across them all. And it's not all the app features. I can vent the roof, lock the vehicle, flash the lights, honk, etc.
  • edited August 2019
    @DBrohm It's a known issue. If you do a google search for "tesla can't unlock the car from app", you'll find several threads on it. The solution is almost always: Let the Tesla ranger/service center plug in the laptop and fix it. They'll do something called "Reset the security system". They might even reprogram your keyfobs. The reason why only the unlocking/opening functions don't work while other functions do is because of a faulty security system within the car. The phone/app has nothing to do with it.
  • edited August 2019
    It’s called resetting the digital key. I just had the same problem fixed on my 2017 S.
  • edited November -1
    Thanks @regoapps @mcleand333! I'll bring this up w/ my SC. Appreciate the insight!
  • edited August 2019
    @regoapps @mcleand333 Thanks again - this was the issue for sure. My MCU had been replaced after the passenger side USB port failed. After the replacement, the security configuration had not been properly set. Tesla engineers finally remoted to my car this week and fixed it OTA.
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