Energy Products

MySolarCity mobile app will be deactivated

Comparing the mysolarcity web application to the Tesla App, it looks like a strip down version.
It is less intuitive and lack the top down view similar to folders Year-Month-Week-Day.
I have two big concerns:
1. Are we planned to loss the mysolarcity web application in addition to the mobile app ?
2. Is there any plan to dramatically improve the Tesla App so that we can have all the features that we have now ?
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Comments

  • edited November -1
    after poking around in the Tesla app I am not finding anything in the My Solar City app that is missing from the Tesla app. It is different, but the information is there, "now", "yesterday", "week" "month" & "year" graphs of consumption, production and grid input and usage - - its all there
  • edited July 2019
    For those of you who have the MySolarCity App. I've compared this app vs. Tesla App and the Tesla App SUCKS! Does anyone on here feel the same. What made me purchase the Tesla Solar power for my home was the MySolarCity app. Comparing the two:
    - Tesla doesn't have the Lifetime app, which compares current year to Last Year.
    - Doesn't give you everyday in Month mode.
    - MySolarCity is EASIER to read.
    - Doesn't have the BS, such as ridiculous LOOT BOX, waist of time.
    - Useless Leaderboard.
    When I show a person how cool the Solar power is, they are Totally Disinterested in the TESLA app vs MySolarCity.
    What do you think. I've written to TESLA and if they want to increase their sales, they ought to incorporate the same look and functions as MySolarCity APP!
  • edited July 2019
    I agree with you. Tesla needs to emulate the SolarCity app that was extremely easy to use and very informative!
  • edited July 2019
    We need the total lifetime production stat to enter into our states's SREC program. Will this feature be added soon?

    I prefer seeing production in a calendar year or month.
  • edited July 2019
    This Tesla app to replace the Solar City information is a joke, right? Tesla is supposed to carry the innovative torch and this transition went backwards 10 years. Give me a break.
  • it may not be as easy, but if you enter your daily production into excel or even just write it down you can track your long term production going forward and if you record your information from the my solar city app before they shut it down you wont lose anything. Yes it would be easier if they just kept the my solar city app, but at least they gave us a heads up so that we would have time to save everything
  • it may not be as easy, but if you enter your daily production into excel or even just write it down you can track your long term production going forward and if you record your information from the my solar city app before they shut it down you wont lose anything. Yes it would be easier if they just kept the my solar city app, but at least they gave us a heads up so that we would have time to save everything
  • By requiring us to use a new app that is a great step backwards, I must state my absolute displeasure with Tesla.

    This is not an upgrade. And not only that, but when I try to use my new tesla login, I'm told there is no equipment associated with my account.
  • edited July 2019
    I thought the reason I couldn't get the wealth of information that the MySolarCity site provided was because the Tesla site wasn't fully up to snuff yet. It appears that it never is intended to be. Very sad!!!! One of the things I liked most about Solar City was that they treated you with respect and gave excellent customer service. Sadly, it appears that the woes of the Tesla automotive division are being visited on the solar energy division.

    The Tesla site barely recognizes the Energy division. Apparently there is no way to get any data at all about solar installation there. I have to use the app to get any info at all, and the amount that is available is a tiny fraction of the rich content that MySolarCity provided.

    Shame on you Tesla!
  • edited July 2019
    Forget about inferior tesla app. Forget about the fact that solar panels are not a moving vehicle and so it is easier to monitor them on the computer instead of phone app. What I care about is to check my billing situation. Tesla's support tells me to access Billing Portal from my tesla account -- but there is no such thing as Billing Portal in my tesla account!

    Does anyone else has this issue?
  • edited July 2019
    The Tesla app is inferior to the SolarCity app. While I can get daily totals by looking at the "WEEK" graph, there is no way to scroll from week to week moving backwards in time. This ONE feature would redeem the Tesla app but otherwise I'm with everybody else, the Tesla app is a giant step backwards from Solar City.
  • edited July 2019
    @yshirman
    I paid my bill via the solarcity app and now, I'm not sure how to pay it. It's very frustrating that they "replaced" and app that worked quite well with one that seems more interested in having me sell their product for them. I'm so upset frustrated. Their FAQ sends us to a site that doesn't exist for a 'billing portal.' I'm so unhappy with all of this. But as a lease customer I have no recourse.
  • edited July 2019
    How many of you have read your contract that says that they need to provide us with, "We provide 24/7 web-enabled monitoring at no additional cost to you, as specified in the agreement." per my PPA dated. I will start another thread with this same quote for feedback.
  • edited July 2019
    It seems that Tesla no longer cares about its Solar business :-(
    Nobody from Tesla response to all the concerns that we shared.
  • edited July 2019
    I can't even get my info on the Tesla web page or app! Am I doing something wrong? I've gone and used my same email and changed the password as advised on the support page. The Tesla app tells me "There are no products linked to your Tesla account. Anyone else have this issue? I am not a lease customer as we paid for our solar, but still would like to monitor my usage!
  • edited July 2019
    I'm having the same issue as everyone else with the Tesla app. I'm getting the message "Sign in failed, There are no products linked to your Tesla account" When I login to Telsa.com or solarcity.com using my browser, my solar panel information is there. I contacted Tesla on July 5th about this issue with their app. Their robot assigned a case number but I never got any response. I followed up on July 15th. Still no response. I recently bought a house with solarcity solar panels so I'm sort of new to SolarCity/Tesla. Is this the kind of customer support (or lack thereof) that I can expect? I heard it was pretty bad, but this is ridiculous. All they have to do is say they are working on it. But maybe they're not and don't really care if we lose our monitoring capability.
  • edited July 2019
    I actually reached someone in customer care and she said the problem with the Tesla app is a known issue and they are working on a solution. I asked when it was going to be fixed. She didn't know. I asked if they were going to postpone deactivating the mysolarcity.com until it is fixed. She didn't know. I asked how they were going to accommodate folks who didn't have a cell phone or tablet - only a computer. She didn't know. I asked if there was someone at Tesla who could answer these questions. She didn't know. Thank you Tesla for the great "customer care".
  • edited July 2019
    This downgrade is very disappointing, and I believe a breach of contract. We are supposed to receive web-enabled access to our account. Losing detailed info from prior days/months, the "now" generation graph, etc. makes it much more difficult to check generation over time vs. what was guaranteed in our contracts, as well as ongoing proper system operation.
  • edited July 2019
    Totally agree with so many of the comments. Very disappointed. Tesla app is extremely hard to read and it is missing the most important feature that I use: the year to year comparisons. I went with Solar City... I did not buy solar city panels because of Tesla. Don't even own a Tesla.
  • edited August 2019
    Yes ... the new app is a big step backwards ... big question... why is the data for the same period different on the two apps? The new app consistently indicates less solar generation?
  • edited August 2019
    The support information about the SolarCity app/data going away says:

    "We have a few feature enhancements coming to the Tesla app in the coming weeks:

    You will be able to view your solar production, home consumption and Powerwall use for any historical day, month or year. Navigate from day to day, or week to week, etc. to see your home’s solar production over time. We will also be adding lifetime views.
    You will be able to export your solar and battery production data. From the Energy Usage page, you can download your own data and send 5 minute power data from the selected period to your computer via airdrop, email, sms and other methods."

    Of course Tesla doesn't always live up to its promises, but this sounds to me like the Tesla app is supposed to be updated to have the detailed info that is currently only available in the SolarCity data.

    My biggest interest is whether the data from the Tesla app or the Solar City app is what will be provided. Currently, the Tesla app shows my solar production 1-2 kWh lower per day than my Solar City app. I am starting a daily check vs. what the inverters show. Tesla's app for grid usage is also often up to 1 kWh/day different than my utility reports. I believe the Solar City data is correct and the current (as of 8/3/2019) Tesla data seems to have some curve smoothing. Hoping that changes.
  • edited August 2019
    @ohkqawdk "the Tesla app shows my solar production 1-2 kWh lower per day than my Solar City app."

    I have 13.2 kWh solar system (not SolarCity solar but another vendor) and monitor my solar directly from our Public Utility District (PUD) meter every evening over past seven years and compare that production directly with my Tesla application, and can say definitively that the Tesla application gives me an accurate solar production estimate. I do not have a SolarCity application, so can't comment on that comparison, but taking the reading directly from our PUD meter tells me the Tesla application is correctly monitoring our solar production. Therefore, I am not clear what all the fuss about relative to Tesla application reporting of solar.
  • edited August 2019
    I am another frustrated Solar City customer. Solar City's presentation of the information was much easier to quickly understand. It's a big mistake for Tesla to ignore the PC platform for monitoring. Many (most?) of us would like to be able to download detailed data to a spreasheet for further analysis.
  • edited August 2019
    I think we all need to contact Tesla, and let them know, if they stop the data we were promised, we'll stop the money they were promised.
  • my contract only says I will get web based monitoring - it does not make any statement to exactly what information that will include.

    Bill - does your contract promise anything more than what mine says?

    monitoring could legally be nothing more than a light that says its working or not

    I agree that what they are doing is not what I would like, but from a legal point of view are they meeting what the contract promised? I dont think they are, because to me "web based" means I should be able to do my "monitoring" from any web browser on any computer - the phone app is not in my view "web based" Now the question is am I willing to fight that in court or to destroy my credit score by not paying? NO I AM NOT

    Are you?
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