General

“Schedule Service” gone from Tesla app?

edited November -1 in General
Has anyone else lost the ability to Schedule Service on their Tesla app? It was there yesterday and I even had a scheduled mobile service for next week showing up in it. Now the selection is gone and I wonder if my scheduled mobile service is gone to.
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Comments

  • edited August 2019
    Weird... it just came back and then as soon as it was there it was gone again!
  • edited August 2019
    My app still has a Schedule Service item.
  • edited November -1
    I used it today to schedule a service.
  • edited August 2019
    Thanks for the input! Mine is finally consistently showing in the app now so it must have been a glitch with the app.
  • edited November -1
    Sometimes closing the app and restarting it fixes issues like this.
  • edited August 2019
    Or logout and login to the Tesla account. In the worst case, uninstall and reinstalling usually fixes it.
  • No it wasn't working.

    https://appcloner.net
  • edited August 2019
    It's gone missing from my Tesla app since last week. Resinstalled the app and everything still won't come back
  • edited November -1
    I’ve had this happen in the past, but it always came back on its own. Or maybe I logged out of my account in the app and back in.

    Very strange. How about geography? Are y’all in a similar area of the planet?
  • edited August 2019
    Yeah mine is missing as well on a preowned 2018 model s I bought 2 weeks and I am missing the option to purchase auto pilot in the account section as well
  • edited August 2019
    anything new on this? cant get a human being from tesla on the phone. cant get email response. ridiculous.
  • edited August 2019
    Someone on the AZ facebook page posted something along the lines of - they stopped in a service center and there is indeed a problem with no more info.

    So, you are not alone. Sorry that doesn’t help.
  • edited August 2019
    I've lost all ability to schedule service. Nothing on the iphone app, nothing on the website and nothing on the Model S user screen. I've sent an inquiry into Tesla 4 days ago but have not had a response yet. Not sure what is going on.
  • edited August 2019
    Bogus stuff. flagged. Not only does schedule service work it lists many things to report and they will send Mobile if possible or make appt..
    Damn best service there is.
  • edited August 2019
    Not bogus. I'm glad you are not having a problem, but for some us us there is a clear issue. If you don't know about the issue and can not contribute anything positive to the situation, I would suggest just moving on.
  • edited August 2019
    Agree! Not Bogus! For me this all went away after last software update: lost all ability to schedule service through app and through website. Free super charging transferable if I decide to sell the car is also gone from website and the icon for my car shows up as a different car? I try logging in and out of app / uninstalling and reloading app / powering down my phone / hard reset on car (holding down both thumb wheels) nothing has corrected the problem?
  • edited September 2019
    I checked today and my schedule service is also missing from the app. I removed the app and then reinstalled it and logged in and it looks the same as it did before which is everything there except for schedule service.
  • edited September 2019
    I’m the OP and I can assure you it wasn’t bogus. Mine has come back since originally posting and stayed on but it was real.

    I love everything about this car and only have positive things to say about it. It’s a minor glitch in the app. If I could figure out how to post a pic here I would so I could show you the screen shot of when it was out. But I might get accused of Photoshopping it. :P
  • edited November -1
    I’m the OP and I can assure you it wasn’t bogus. Mine has come back since originally posting and stayed on but it was real.

    I love everything about this car and only have positive things to say about it. It’s a minor glitch in the app. If I could figure out how to post a pic here I would so I could show you the screen shot of when it was out. But I might get accused of Photoshopping it. :P
  • edited September 2019
    I've been having this problem since the 23rd. I've deleted the app, restarted phone and reinstalled app, it's still not there. Would not be so frustrating if I didn't receive emails and texts from Tesla telling me they have my part and I just need to schedule service, and I reply to both that I do not have the "schedule service" option on my app despite deleting and reinstalling, and there is no other way to contact Tesla to make appointment.
  • edited September 2019
    SLo-S... try logging in to your account at Tesla.com. You can schedule service from there too. Just select “Manage” and it should come up as an option.

    I believe that is a recently added feature.
  • edited September 2019
    Schedule Service is gone from my App and gone from the Tesla.com web page. Was on both awhile back but not any more. Tesla.com also show my car with no wheels, right color but the new frontl not the correct older front
  • edited September 2019
    I have been trying to schedule service as well. Schedule service has vanished from Tesla App. There is no "chat" option on Tesla website. The phone number of local service center takes me back to the App. In other words, I am unable to schedule an appointment. I have sent an email to customer support. Hope to get an answer. Let me know if anyone else found an answer.
  • edited September 2019
    Same problem here! I see when I log in to the Tesla web site from a PC and click to "Manage" my Model X, I finally get a summary page that correctly describes its configuration ("standard interior - tan" and so forth). But beyond that? A whole seems to be missing, including any ability to schedule service. My iPhone app no longer has the selection to schedule a service appointment either.

    I have a feeling Tesla is revamping this whole thing right now, but they sure do need to tell people what's going on at least!
  • edited September 2019
    Same problem here!! Been like this for over two weeks for me. Tried everything and still no luck... I just sent a tweet to @elonmusk. Maybe if we ALL send one we might get an answer??
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