Model X

The service is very bad NOW

edited November -1 in Model X
The service is very bed now I have a problem that's affecting my driving and I CAN'T get any help from them from them---
No buttons are working are working on the steering wheel no scroll wheels and no horn----


  • edited November -1
  • @danielcohn77 have u tried to schedule the appointment for service in the Tesla App? My friend had an issue and after he schedule the app mobile service came and fix it even if he was far away from home
  • edited August 2019
    Service is the new FUD
  • edited August 2019
    Power off the car for five minutes. After powering off, stay in the car and do not press the brake. After five minutes press the brake to power on.
  • edited August 2019
    It always amazes me how someone feels service is bad without actually making an appointment and giving service a chance to deal with the problem. Takes less time to make an appointment than to rant on the forums.
  • edited August 2019
    I would suggest going to your account and escalating your issue.

    It might not help you, but at least someone at Tesla that care about customer satisfaction can start to see patterns.
    Tesla is very reactive, not pro active. They will not put in place methods until problem appears.
    And they will not know if problem exist if its not documented.

    This might change, but to this date Tesla is managed adopted a re-active vs pro active business model.
  • edited August 2019
    It's very difficult to get live phone support now when you call Tesla. Service is still good at the service center in person so, if you can, just drive there. That was what I had to do last week.
  • bpbp
    edited November -1
    There's a big difference between "can't get any help" and "it takes a long time to get someone on the Roadside Assistance line".

    OP should provide more information.

    Did the OP try to call the Road Assistance number of the nearby Service Center?

    Or is this more a complaint about the software not operating correctly in the vehicle - and didn't attempt rebooting the software to clear the problem?
  • edited November -1
    Service is great, communication needs work
  • edited August 2019
    @volefen - clearly a copy and paste bot spammer. Flag it away!
  • edited November -1
    Schedule service option disappeared from app and online.
    I can’t see it in either place as of two weeks ago.
    Anyone else?
  • edited September 2019
    @RAUDIKAL - Checked both web and phone in the last 10 minutes. Both have options for service and are working for me. I'm in Calfornia so it may be different in select states or countries for regulatory reasons. Where are you located?
  • edited November -1
    @RAUDIKAL - Schedule service disappeared on our app and online also. We have a MS and MX. Was told they were working some network software issues.
  • edited November -1 I am in Michigan. I thought it was an issue related to my home location but it’s not. I am not sure if it’s related to my MX90D production year? I tried my account on iPhone app, Android app, and online; and do not see the option. Another funny thing is that my car shows as blue online but it’s actually red.
  • edited September 2019
    @TcTesla - I was told by Tesla tech support to delete the app, restart phone, and install the app; which did not fix the problem. I will wait to see if they provide a reason... maybe similar to what you were told.
  • edited September 2019
    spambot flagged
  • edited September 2019
    Awesome and interesting article. Great things you've always shared with us. Thanks. Just continue composing this kind of post.
  • edited September 2019
    Tesla customer support was able to schedule mobile service for my “seat not latched” problem. The mobile service guy arrived 45 minutes after my service window. He tells me that he drive up from Cincinnati today, and goes on to tell me that there’s no way he would have made it in time for my appointment. He has no parts and doesn’t know what was done remotely to diagnose the issue. Without even opening the door, he tells me that my Model X will need to go to a service center for repair. He tried a few maneuvers for 10 minutes and drove off telling me that someone would call me to schedule service. He was a nice guy but I was frustrated by the lack of respect for my time and the lack of willingness in getting the problem fixed.
    Why the lack of communication internally within Tesla service?

    So I’m in Michigan and my closet service center is more than an hour south in Toledo. Do owners that have service centers local to them have issues that linger for months? Heck, my steering vibration during normal acceleration has been “waiting for parts” for two years. Others have had half shafts replaced but nothing for my vibration problem. I don’t have the luxury of walking into a service center and taking to an advisor. Is face to face the best way to get the problems fixed?
  • edited September 2019
    You need to follow up. Don’t wait for them to call you back, they won’t. But if you’re persistent, things will get done.
  • edited October 2019
    Been upset with certain service centers lately too, but mobile service has been the unexpected good communicator in my experience.

    Recently at CA Santa Clara service center, they started different policies than anywhere else: they advised that they only offer a courtesy car for work greater than 3 days and they try to make you sign an invoice that agrees to pay charges before work is done. This is annoying because it’s warranty work and people don’t generally sign things that aren’t what they’re planning on. Also, mobile service knew proactively that the door part had a retrofit and communicated this, yet the Santa Clara center didn’t seem interested in billing me, but instead on indicating that it is their discretion as to whether or not the work will be covered under warranty.

    Also, this service center doesn’t call back or answer their phone. I tried and left messages on 3 different days. I finally reached someone via email, but they were unhelpful and didn’t get me the manager like I had asked. It’s as though nothing matters.

    The issue, btw, was a (12/2017 build date X) drivers door that will no longer open from the outside. (Not an insignificant problem)

    Anyway, service centers like these are bad for the tesla brand and tesla corporate needs to get these rogue ones accountable imho. Yes, I’m switching service centers, but I was wondering if anybody on here had ever contacted a regional manager with any success?
  • edited October 2019
    Meant to say that they didn’t seem interested in helping me, not billing me. They in fact were hyper focused on billing me, which was my point. (It’s under warranty)
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