Model 3

App Won’t Connect

edited November -1 in Model 3
I experienced the “under maintenance” issue with the Tesla app like many other people. Today when I launch the app it seems stuck in a loop and never fully connects. All I see is “updated yesterday” and the circular arrow spinning non-stop. Anyone else seeing this or have ideas on how to correct the issue?
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Comments

  • edited November -1
    Try logging out of the app and back into it. Mine wouldn't connect this morning, but that fixed it immediately.
  • edited September 2019
    Same here. Last night it wouldn’t connect to our Tesla’s or solar. I didn’t think until this morning after it was still stuck to just log out and back in. Everything works fine now.
  • edited September 2019
    Meanwhile, news outlets posting false articles that people were locked out of their cars for hours.
  • edited September 2019
    Log out under settings, Sign back in. All good!
  • edited September 2019
    I deleted the App & reinstalled. That worked fine. Looks like I need to re-enable my phone as a Key.

    I did not try logging out & back in.
  • edited November -1
    Happened to me last night as well. Car still open and drive normally. Just a minor inconvenient.
  • edited September 2019
    Thanks all - should’ve come up with “log off / log in” myself! Alas...
  • edited September 2019
    Same for me, it was stuck in "Updated yesterday" since Sunday night. Logging out then back in fixed it.
  • edited September 2019
    Funny how the news tries to jump on this. Still a good reminder to keep the card on you. Reality is how many cars have 2 different ways to unlock them like the Tesla? There are a few with the hideous punch code on the driver’s door, but beyond that...
  • CSTCST
    edited September 2019
    It's actually a real problem. If you rely on your phone, the authentication bearer token expires eventually, *without any previous warning*. If the network is down, you cannot re-login to the app to gain access to the car. This is what happened to a number of users yesterday.

    To compound the issue this weekend, apparently, many users were logged out of the app due to a glitch, and could not log back in for awhile.

    I take my key-card if I can't walk back.
  • edited September 2019
    The car's owner manual does tell you to always keep your key card with you in case your phone fails for whatever reason. Also, I remember being told the same when I first picked up the car.
  • edited September 2019
    Always have your key card with you! Just because you can't link to the server does not mean blue tooth doesn't work, just have to be close to the car.
  • edited September 2019
    Same for me, but I could still open the charging port with the app, but couldn't see any charging data. Logged out and logged in and it was fine.
  • CSTCST
    edited September 2019
    @apodbdrs - if your auth token expires, you are logged out and cannot unlock the car with bluetooth until you re-login. If the network is unavailable, you need to use your keycard.
  • I am trying to provide app access to my secondary contact and I don't see the box of the VIN in my contact.

    How do I give him access
  • edited September 2019
    Daniel-san, log off...log on...
  • edited November -1
    Log out then in. Solves it.
  • edited September 2019
    This is what I found in one of the Tesla videos:

    When asked about the outage, a Tesla spokesperson instead pointed us to a Model 3 support page and specifically noted,

    “A paired Phone Key uses Bluetooth frequencies instead of a network connection to communicate with your Model 3. This means that if you’re parked in an underground parking garage with no cell signal on either your phone or your car, you can still lock, unlock, and start your vehicle without issue.”
  • edited November -1
    Yes.. happen to lots of people... finally got it to work..
  • edited September 2019
    Anyone relies on their phone 100% to operate their car deserves what they get. Phones get lost, stolen, damaged, batteries depleted, bluetooth wonkiness, etc. I was surprised to learn not carrying the card was a thing. That's just dumb.
  • edited September 2019
    Anyone who relies on their phone 100% to operate their car deserves what they get. Phones get lost, stolen, damaged, batteries depleted, bluetooth wonkiness, etc. I was surprised to learn not carrying the card was a thing. That's just dumb.
  • CSTCST
    edited November -1
    @apodbdrs - true, but to use the bluetooth unlock, you need to be logged into the phone app. If the phone app login expires, which it does periodically because the bearer tokens have an expiration (6mo ?), you have NO app access to your car.

    You can simulate this. Log out of the app and see if you can unlock your car.
  • edited September 2019
    Hokiegir1, THANK YOU!
  • edited September 2019
    I was going to log off and log on in the mobile app until I saw the "All Stored Data will be Deleted". Hesitated for a day and did the "Log off, log on". "Wax on, wax off", which solved the issue.

    Do anyone know what the "Stored Data" is?
  • edited September 2019
    Phone application stopped working September 1, thought maybe it was a subscription thing since I bought it in September. Nothing I did worked until I just deleted the application from my iPhone, powered off the phone, powered phone back on and reinstalled the Tesla application. Now going out to reset the phone as a key. This is just irritating!
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