Model 3

Free 2 year supercharging deviation

24

Comments

  • edited October 2019
    "@beaver
    Anyone should be eligible worldwide"
    Are you sure? I picked up mine 27/9 in Australia, and they mentioned nothing about free supercharging. My referral 1500km showed up in my loot box, my account says pay per charge and I have not heard of anyone in Australia being offered more.
  • edited October 2019
    Ok so it likely was available worldwide but you had to ask your sales person. They were authorized to offer the 2 years FUSC. But if this wasn’t noted in the purchase notes at delivery then maybe you can’t get it. It doesn’t hurt to ask
    https://www.cnet.com/roadshow/news/tesla-model-3-free-supercharging-incentives/
  • edited October 2019
    I got m3 in sept on the 24th and was told my free 2years of Superchargers would be active is a couple of days and am still waiting in B.C. Canada what’s the best way to contact them about this?
  • edited October 2019
    Jeff.Linger, your best bet is to just sit and wait another week or so. As noted above in my response, calling, online chat, email and showing up at the showroom in person failed to expedite the addition of the Supercharging to my account and I took delivery on 9/21.

    Jimdoran64 mentioned he heard that the Supercharging will show up as pay per use but won't charge on your card. I can confirm that it WILL show up on your card as a charge. I was told that once everything is switched over, I can work with Tesla to have the $60+ in charges reversed. I have confirmed this through online chat support and multiple Sales advisors in person.
  • edited October 2019
    I took delivery on Sept. 19th and the sales rep said I would receive 2 years free starting in October. Now is this suppose to show up in your Loot Box? I have yet to charge out side my home.
  • edited October 2019
    Update: "Free Supercharging is currently enabled" is what it now says on my Tesla Account. I went to a supercharger today and verified I did NOT get charged. Thank you Tesla;
  • edited October 2019
    I took delivery on Sept. 29th and I'm still waiting. Anyone else still waiting to see this show up on their account?
  • edited October 2019
    Took deliver Sep 30. Still waiting for it. Talked to the sales person, who said everything was in order and it should show up on Oct 7, but it has not.
  • edited October 2019
    I didn't get charged before it actually showed up on my account.
  • edited October 2019
    So do I go to the “Account” section on the app or on the website to see if Free Supercharging is enabled? I don’t see it in either one but would like to know exactly where I should see it.

    Thank you
  • edited October 2019
    When I took delivery of mine I was told they would "submit a case" but have yet to hear anything yet. Supposedly they started doing this 2 days before I was supposed to go pick up my car. I called and e-mailed the sales person, the delivery coordinator, and the place I was taking delivery from. In all honesty, for me at max I may take 1 trip/mo requiring supercharging which from my estimates would be still just under $1000 for 2yrs.
  • edited October 2019
    How'd you guys all get free supercharging?? I bought my inventory car at the end of March, and was never offered or heard of the "free supercharging" deal. Is this a new program?? I'm not feelin' the "Tesla love"!
  • edited October 2019
    It was a promo put in for about 2.5wks at the end of September to push sales of the Model 3 to boost 3rd qtr sales to help with Tesla's future outlook. It was poorly rolled out. Been inconsistent as to who actually got it. Even thought I bought a Model 3 during they time they were doing it, I'm relatively sure I'm not going to get it.
  • edited October 2019
    On the website, you click manage; then click view details;The upper right says your supercharging status;

    @rehutton777 it was a quarter end sales promotion that dealerships had the option to utilize; I'll let you google the rest of the details;
  • edited October 2019
    Just a quick update that I still have not received the free supercharging as promised. I was originally told that it came with the car when it was purchased on 9/21, after noticing it was not included because of numerous charges unexpectedly showing up on my credit card, I emailed my Sales advisor. I was then told that the free supercharging would start "Next quarter" at the "start of October". That was unfortunately untrue. I then (as described above) reached out to both online chat and stopped in that the Tesla store and was told that "only one guy in California" was processing the free supercharging and that I should see it reflected by the 7th of October. We are now on the 10th and I still don't see it. As mentioned before, I don't mind waiting but the false expectations being set show as unprofessional and disorganized.

    Please Tesla, improve the customer care / customer service aspect. It will make a significant difference in how your customer base accelerates your growth through referrals. You will also need to tighten this aspect up as Rivian, Audi, VW, Jaguar, Ford and others start to strengthen their EV lineup. Help us love your company as much as we love your cars. I might be acting over dramatic because I was promised an extra feature when I purchased the car and it has yet to be delivered. but... as a customer experience focused COO, it pains me to see communication and concern lacking.
  • edited October 2019
    I took delivery on 9/25 and my FUSC showed up in my account and NAV (no per kWh price!) on 10/5. I triple checked during delivery that the FUSC was in my notes for purchase.

    If you were promised it then call or text the delivery office or general customer service.
  • edited October 2019
    I took delivery on 9/29 @ Buena Park. The delivery people called me on 10/5 to see if everything good. I asked when is the 2 yrs supercharge will be activate, they said going to be activate on 10/7. Today is the 15th already, still don't see the 2 yrs free supercharge activate yet.
  • edited October 2019
    We are now sitting at 10/15 after taking delivery on 9/21. The promised 10/7 deadline slipped by as I reported in my last update (if you are following). After expressing my displeasure at the lack of communication and failure to deliver what they promised, my sales advisor admitted through email that they incorrectly submitted the request when I purchased the vehicle and that now the "regional manager and business Resolutions team" as well as the "Business Management Team" are involved. I appreciate that my Sales Advisor responded quickly through email but the last update was on 10/11 and I have not been given any indicator of when this will be resolved AND need to have blind faith that several teams are taking care of the situation. It's clear that my previous interactions never resulted in anyone actually looking at my account to see if the request was entered properly. I am still not reimbursed for the $60 in supercharger charges, have removed my credit card from my account (thoughts on this?) and now I am carrying an additional $24 unpaid supercharger balance. If anyone has any questions or suggestions, please let me know.
  • edited October 2019
    synthlight, What was the date you ordered your car? Also i was told they would not reimburse for charges for supercharging only that you will stop getting them once it goes into affect.
  • edited October 2019
    @rsingh05 I would like to know how you got the Free Supercharging for life. I thought that was only for the Model S/X that got that option? Granted I am sure that the offer no longer exists, but who know maybe it will be brought back. Granted for me Supercharging for life wouldn't amount to much. Maybe 30 dollars a month tops or if I am vacationing another 30 dollars depending on where the vacation is.
  • edited October 2019
    FUSC was available with the P3D for a while. I got mine during that time. one of the reasons I upgraded to the P.
    They later offered to "buy back" the FUSC for $5k. I elected to keep it. I will probably never use that amount of SCing, but I like the convenience.
  • edited October 2019
    @rustproofcorn, I bought from existing inventory on the same day that I walked in. Not that it matters but I purchased a Model 3 performance. I would have been OK with them not reimbursing but I was told directly through an online chat with Tesla that I should bring it up with my Tesla Store to get reimbursed (written above up the page a bit). When I arrived, one of the sales advisors told me he didn't know why they would have me go to the store for reimbursement. This sort of disconnected messaging seems to be prevalent.
  • edited October 2019
    Like others here I had never heard of this free Supercharging. Last month I took a road trip from NC to MI. I was charging in Ann Arbor, finished supper at Texas Roadhouse and checked the charge level and the Supercharging fee was $9.55. Thought that was pretty cheap for the time I was there. When I unplugged plugged and got back in my M3 the charge fee was $0.00. Rather surprised to say the least. Had no idea what happened or why I wasn't charged. No charging fees the rest of the trip or since then. A few weeks after this I checked my account and it showed free supercharging. There was no mention anywhere of free supercharging for two years because you bought a car from inventory.
  • edited October 2019
    We've had the same issue with not getting the free supercharging we were promised yet. This was a big deal for us and a large incentive as we do a little more than 25,000/year average because of travel soccer and other things. Otherwise we would have waited until the end of the year. We were told several times that as long as we took delivery by 9-30 we would get 2 free years of supercharging. We even selected a vehicle from inventory that mostly fitted what we wanted, but with one concession in order to get the vehicle by then.
    We were told it would show up within the first couple of days into October. When that didn't happen I reached out to the sales rep who kept telling us that we would be getting it soon. On day 7 (the last day to return the vehicle) after I sensed there was a problem I asked him to check the account specifically and double check everything was in order he replied you'll have it by the end of the week. Still nothing so I told him on Sunday that we still didn't have it and he claimed he reached out to the incentive team because I should have had it already. (Ya think). He tells me Monday that he got confirmation that it will be added to my account and the the had to write multiple emails and even do some yelling. 3 days later and it still isn't here.
    In between I had even reached out to customer service and they just told me to work through it with my sales rep. This is very ridiculous. I mean WTF is going on with these people? They could literally string us along forever and essentially there's nothing we can do about it. I am very disappointed with this whole process. They really need to get their act together.
  • edited October 2019
    Just spoke to a sales rep in Vegas, and he said they just sent out a list of customers who have not had the free supercharging show up yet, and it will be coming eventually. It sounds like they are aware of this issue and are working on it. Will update when I hear more or see it in my account.
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