General

How long until delivery of Tesla Winter wheel package?

edited November -1 in General
I ordered these a couple of weeks ago:
https://shop.tesla.com/product/model-x-19_-cyclone-wheel-and-winter-tire-package
I was told I would get an email when they are shipped
Haven't heard anything.
Does anybody have any experience with what my ETA might be?
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Comments

  • edited November -1
    I did email the service center
    But, of course, no response
  • edited November 2019
    Welcome to the world of ordering items to be installed by a service center. I ordered 18" winter wheel/tire package for my Model 3, and have not heard anything either. The only response to an email from the store is that they cannot track it (I do not understand why), and the local center knows nothing also.
  • edited November 2019
    One would think that they would like to make some money?
  • edited November -1
    Possible they dont have the spare parts available for purchase as they are needed for production and service stockpile (not stocking at service for sale but for replacements as needed). But i dont know, im bsing right now. But if it were me, and i paid for something that was taking this long, i'd cancel and try another time or a different place.
  • edited November 2019
    We are talking about the winter tire/wheel sets. Not standard equipment or replacement parts.
  • edited November 2019
    Oh haha duh, then idk really. Order backed up or negligence. Either way i'd still probably cancel, maybe they need to hear the threat to get the order pushed through. Some people do.
  • edited November 2019
    I ordered a winter set for my M3 at the beginning of October. I emailed at the end of October when I still hadn't got any update and they replied it could take up to 6 weeks. I emailed again at the beginning of this week and have not heard back yet. It's been three snow storms since my original order and I would love to have my tires swapped. I would have ordered earlier, but they have the warnings that they won't hold onto them at the service center more than a few days and I didn't want to drive around on winter tires all through September. Ack.
  • edited November -1
    like you, I wish I had ordered earlier, but was waiting until winter
  • edited November 2019
    Last year it took a month or two (ordered in September or October and received late in November), the only notification was from my service center when they arrived.
  • edited November 2019
    thanks for the info mia
  • edited November 2019
    Just got an email that my tires/wheels arrived. Earliest installation appointment time is Dec 26th! Aside from dealing with another month of snow, I'm concerned that the shop has dire warnings that they won't hold onto them very long. I hope that takes into account their own delays.
  • edited November -1
    You can get tires installed anywhere. But personally, i probably wouldnt want anyone else to do it.
  • edited November 2019
    @andy.connor.e This is true, although I'd have to go get them from the Service Center and the installation comes with the purchase price. I could go buy the appropriate jack pad for my low profile jack and do it myself, if it comes to that :D
  • edited November -1
    I installed them myself this year, went super easy. For the price the SC wanted to swap ($125) I purchased a set of 4 jack point adapters with cash to spare.
  • edited November 2019
    I ordered the winter tire package in mid September, and am still waiting for delivery. Have contacted customer service a few times. I was told at the end of October they would be delivered in the next week. Followed up two weeks later and was told they were not able to see where in the process the package was or when it would be delivered. I’ll likely cancel in the next day or two and order from TireRack with delivery in a few days. Pretty disappointing.
  • edited November 2019
    they went dark and no info since order placed a month ago. 2 snowstorms in the interim.
    Fingers crossed .....
  • edited December 2019
    I'm having the same issue. Ordered the Winter Tire Package for 19" Wheels on November 14, 2019. Haven't received an email yet saying it has shipped. Also haven't heard back from [email protected] Just silence....
  • edited November -1
    All I have been able to get is that the wheels are "ordered"
    An my credit card charged
    No other info available.
    I am begining to wonder if they will arive before spring
  • edited January 3
    Following up: Two days before my scheduled install date (i.e. Xmas eve) I got an email from the SC that said they did -not- have my tire set. We exchanged a few emails including me forwarding the one from the store claiming they had been delivered to the SC. SC reiterated they had searched everywhere, they didn't have them, and their system showed that the store had not sent them.
    Since my 12/26 service appointment was still open, I went ahead and showed up anyway. The SC guys were super nice and also super apologetic about the store people. It seems I'm not the only one. They are working the issue to get me a firm date when they (SC) will get the set and will send mobile service out to do the swap once they get them. I'll let you all know.
  • edited January 4
    Still waiting
    > 2 months now
  • edited January 4
    Still waiting
    > 2 months now
  • edited January 8
    Not sure why they are not showing up in some areas. I ordered December 9. Arrived December 27. Installed yesterday by mobile service. Snowing today. It's rare, but sometimes I get lucky.
  • edited January 8
    still waiting .....
  • edited January 13
    I ordered Dec 3. Got a response from [email protected] after emailing twice, saying the SC would contact me by the end of last week. I was not contacted and can't even figure out how to contact the SC on the phone. Pressing the number for Service says that all service must be scheduled via the app, and pressing the number for Parts always goes to voicemail. I would consider driving there to talk to someone in person, but it sounds like they don't usually know anything.

    The lack of communication is BS and we're now caveating our enthusiasm for Tesla with warnings about this kind of behavior.
  • edited January 17
    Following up: I got a call from Littleton SC yesterday. They have my set and scheduled me for this morning (1/17). The three and a half month wait is bad enough, but it is the poor communication that really makes this annoying:

    1) No warning on the store site that there was a nominal 8 week delay for wheels.
    2) No estimated time of shipment after placing the order.
    3) No online system to check on order status.
    4) No way to call to check on orders.
    5) Takes weeks to get an answer to emails, if any answer comes at all, and then the answer is wrong.
    6) Can't get through phone tree to speak to service at a Service Center.

    I love my Model 3, but I'm going to pass on both sides of the Tesla story to any who ask me about the car.
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