Model 3

What would you do?

edited November -1 in Model 3
I bought a model 3 in mid November. I originally ordered an Sr+ but after sitting in a friends, I decided I wanted the premium interior and longer range of the dual motor.

I called in to the closest Tesla store, and asked if they had any vehicles I could switch my order to. They happened to have one available that day (I wasn’t supposed to get the SR+ until end of December).

I confirmed on the phone that all the same incentives applied to this and she switched my order. I got an email from the delivery advisor with this breakdown:


“Payment:
$11,200 total downpayment - $3200 deposit - $3000 CEV rebate - $5000 iZEV rebate = $0 due at signing
Bring a personal void cheque or direct withdrawal form for financing payments.”

They were late getting the car to me that night, granted they made it happen same day. So we were rushed doing the inspection, signing paper, fixing the charger cover (it didn’t sit close to flush).

A few days later going over the paperwork I realized they didn’t apply the $8000 in combined rebates. They have since said sorry for the miscommunication but that my car doesn’t qualify for those rebates.

I had verbal confirmation before purchase that it did, and I have written confirmation as seen above that it did. They are not honouring it. What would you do?
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Comments

  • edited December 2019
    Chalk it up to lesson learned. Never rely on a verbal agreement.
  • edited November -1
    email can be considered written communication
  • edited December 2019
    That sucks, if that's truly how it played out. However, it seems to me there would be many other resources for you to learn about the incentive program details, and what qualifies, without depending on the salesman.
  • edited December 2019
    Who provides these rebates, Tesla or the Government? What made the vehicle not qualify, the total cost?
  • edited December 2019
    I would go over the head of your delivery advisor. Contact Tesla, explain that $8000 is a lot of money to you, and that you'd like to see this get handled gracefully.

    I'm not sure what the CEV or iZEV rebates are; is Tesla even involved in processing those? Perhaps there's a communications issue, and all they're telling you is that you need to apply for those independently.

    By the way, I think you're written a very good, concise, summary of the situation.
  • edited December 2019
    I've never heard of any rebate coming directly off the sale. They are after the sale submissions to the appropriate government authority. What country is this?
  • edited December 2019
    My guess is they sent email based on original deal (clerical error). The time to make sure everything is as expected is when you review paperwork upon delivery.

    They explained to you that the vehicle that you did take delivery of does not qualify for rebates, seems straight to me.
  • edited November -1
    I definitely see your point of view Magic 8 Ball. Don’t agree with it though. They explained to me after purchasing the vehicle that it does not qualify, not prior. And if it was only the email or only the verbal confirmation (two different people) I might agree that it was strictly clerical. However, I called in, asked that the rebates still applied, and was told that they do. After agreeing to go ahead and switch my order, I got the email confirming that the rebates applied from the advisor.

    Bighorn, they are provincial and federal rebates in Canada. They are supposed to happen at the point of sale (after tax, so net discount is closer to $7000).

    Yes, I could have done more research. That being said, I was told twice by different people Tesla would be applying this towards my down payment of the car. I don’t buy electric vehicles every day, I think it’s fair to expect correct and valid advice and pricing information from Tesla when buying a $65,000 (Canadian) car.

    This is not an insignificant amount of money. I’m just not sure who to talk to at Tesla to find a solution, as I’m not willing to just chalk it up to a learning experience. It has definitely soured my thoughts on Tesla and my enjoyment of this car. If you’re able to walk away from $8000 and not worry about it, all the Power to you. To me, that’s a huge issue.

    Car sure is fun though!!!
  • edited December 2019
    The vehicle has to be under $55,000 in Canada to get the rebate. You will not get any rebate if the car is priced above that, which in your case it is. Some exceptions apply (like changing paint colour)
  • edited December 2019
    That’s correct PteRoy, but that is very clearly not what Tesla told me over the phone and written through email.

    You folks would honestly just walk away from $8000 that you were told would be given to you? (Or in this case applied to my purchase)
  • edited November -1
    Oh, I see the problem here. You went from a basic, qualifying model to a much more capable i.e. expensive model. Gotta pay to play, as they say. It is a lot of money and probably a shock when you realized your oversight. Objectively, it seems to be your faulty due diligence--Tesla can't hand hold everyone through their government policies. Plenty of people have struggled with keeping their total cost under a certain threshold in order to qualify for government assistance. CA just suddenly started eliminating rebates for cars over a certain price point. Sorry that happened to you since it obviously wasn't part of your calculus.
  • edited December 2019
    I’m Canadian. So I went through the process. I’m not sure what to say really. Both parties seem to be in the wrong. You for not doing the research to confirm if what you were being told is true, and them for giving out wrong info.

    Either way, I’m sorry. A really crappy situation.
  • edited December 2019
    It may have been something as simple as a miscommunication over US vs CA$s. Personal responsibility sometimes hurts.
  • edited December 2019
    Do you have the option of returning the vehicle and getting into a sr+ with the rebate?
  • edited December 2019
    So you trying to strong arm Tesla to give you something that doesn't apply to you just bc they mistakenly told you they will give it? Classy
  • edited December 2019
    ‘ Personal responsibility sometimes hurts‘

    So you don’t feel Tesla has any personal responsibly for confirming that I would get $8000 applied to my down payment? Twice. Once on the phone, once on email. The email, very clearly referring to the model I purchased (dual motor long range). And it’s up to the automaker (Tesla) to apply these rebates here, not up to the buyer to claim them after purchase.

    It seems clear you think this is on me, which is fine, I disagree, but I’m also confused how you feel Tesla didn’t screw up? You’re okay with a good old bait and switch?
  • edited December 2019
    The rebate is not from Tesla is the issue. They cannot promise you anything that comes from someone else.
  • edited December 2019
    If you knew the law and that the rebates don't apply for you situation you were scamming Tesla for money. Yeah, personal responsibility doesn't apply to you I guess.
  • edited December 2019
    Your situation*
  • edited December 2019
    By the way if you feel so strong about not getting what you were promised why didn't you walk away from the car?
  • edited December 2019
    Tesla screwed up by not confirming your car qualifies for rebates that they included in pricing estimates.

    As a piece of offered advice, dont believe anything anyone says, especially when $8000 is at stake. Research and confirm for yourself first. With Teslas new return policy, if it hasnt been longer than the window u can still return the car.
  • edited November -1
    @ehlive

    If it makes you feel any better (I doubt it) but I live 20 mins from Quebec. So 20 mins away they get $13,000 off the model 3 sr+ and I get $5000 off. That’s the way the cookie crumbles unfortunately.
  • edited November -1
    Bait and switch would imply malevolence and it’s probably they didn’t realize you had crossed the $55,000 threshold. Were you not aware? They were likely just offering to adjust the paperwork not recognizing you’d priced out of qualifying.
  • edited December 2019
    Asking so I am clear this is a legit question.

    Are you expectingTesla to give you the 8 grand that would have come from the Canadian Government?
  • edited December 2019
    Rebates dont come from Tesla. Tax credits dont come from Tesla. You need to make sure you qualify.

    I retract my earlier statement. On Teslas order page for any of their vehicles, they list the tax credit with any qualifying purchase. That is what is available, and you personally need to make sure you qualify. Its not Tesla's responsibility to make sure that the purchaser has the tax liability to receive the full credit.
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