Model 3

Cannot Schedule Service Appointment through Tesla App

edited November -1 in Model 3
I am having issues scheduling an appointment through the "Schedule Appointment" button on the Tesla App.
This problem has just started about a week ago. I have booked 4-5 appointments before through the app with no issues.

Expected Result:
1. Open Tesla App
2. Click "Schedule Appointment"
3. Enter appointment details

Actual Result:
1. Open Telsa App
2. Click "Schedule Appointment"
3. See loading screen for "Looking for appointments"
4. See loading screen for "Getting appointment details"
5. Loads details from a previously completed appointment. There is no option to schedule new appointment.

I have tried the following things with no success:
- Restarting my Android device
- Signing out of the app and signing back in
- Clearing Tesla App cache
- Reinstalling Tesla App

I have not been able to reach Tesla customer service regarding this issue. I tried following the the customer support links on the website, but it only takes me to the FAQ, which doesn't give me any useful information. I have tried e-mailing [email protected] but received an auto-reply stating that the e-mail address is no longer monitored. I have tried calling my local Tesla service center (Vancouver), but any appointment-related query gets an auto-response to "use the app to make an appointment".

I am running the most up-to-date Android version of the app: 3.10.2 (8bd2dc0ef).
Any help you can provide on this matter is appreciated.
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Comments

  • edited December 2019
    Sounds to me like your cellphone app is "pinging" you and Elon is "ponging" you.
  • edited December 2019
    I have this exact same issue, using the Tesla app on an iPhone.
  • edited December 2019
    Yep, same problem. Cannot schedule an appointment through the app.
  • edited December 2019
    Possible fixes: Make sure you have the most current phone app (V3.10.2). Delete app and re-install.
  • edited November -1
    Sorry to hear. My app is the same version as yours but works fine, was just recently able to set up a service appointment.
    How far is your local Service Center in Vancouver? Make it a fun trip and have a side visit with them in person, schedule your service and inquire about the app issue. If that's not an option, get a carrier pigeon :)
  • edited December 2019
    @rehutton777, I've already tried those steps and more. I think it's something on the Tesla side.

    @surfpearl, I do plan to go to the Vancouver Service Center when I get the chance. The tricky part is that my issue is related to a leak that is happening when it rains, and finding a day that isn't raining in Raincouver is not exactly easy ;)

    The last service I booked was a mobile service, and they tried to fix the leaking issue that I had. But the problem still occurred so I tried to book another appointment. That is when I ran into this problem.
  • edited December 2019
    I've got the same issue. I've logged out and back in, turned phone off and then back on and deleted and reinstalled most current phone app. No such luck. Apparently this is the only way to schedule an appointment. I'm at a loss.
  • edited December 2019
    Same here in SF Bay Area! Can't see the option to schedule service appointment in online account, and the app link shows old appointment with no way to schedule new one! Tesla, pl fix ASAP.
  • edited December 2019
    I found another e-mail that was referenced in an older discussion thread: [email protected]
    I e-mailed the address with the issue to see if I'll get a response. At least this one did not immediately return with an auto-reply saying that the address was no longer monitored, however I'm not holding my breath.
  • edited January 2020
    same problem. tried multiple times. no luck. also no customer service available for help. very frustrating...
  • edited January 2020
    Same problem here, using iPhone
  • edited January 2020
    Same problem here..... on Android
  • edited January 2020
    same problem on iPhone
  • edited November -1
    Do you have the latest app version - V 3.10.3?
  • edited January 2020
    same problem on iphone. app version 3.10.3
  • same problem on iPhone
  • edited January 2020
    Same problem on my flip phone.
  • edited January 2020
    Same problem here - cannot cancel/reschedule. "Getting Appointment Details" message stays on for a long time and then Errors out. Tried all other options mentioned above too. At a loss!
  • edited January 2020
    After 3 days traying to get an appointment and no look calling the service center and using the app I was able to do it thru the app on January 10 then I receive an email and a text message with the confirmation of the appointment for January 29 2020 at 14:00, Now the application shows that the appointment is for January 30 at 2:00 pm, and I am unable to verify wish one is the correct one, the schedule service on the app in no working any more, I get “looking for appointment” then “Getting appointment details” and noting happen, calling the service center is impossible.
  • edited January 2020
    Same problem. Very frustrating! Can’t get a human...
  • edited January 2020
    I was just about to send an inquiry regarding the same issue, I did send an email to the support page, but it says 2-3 days response. The app is useful, if it works, future scheduling is unfortunately blocked with the old appointment.

    I have not tried calling, as I have tried before. any help will be appreciated.

    I also have logged off in the app and logged back in, but still blocked.

    thank you
  • edited January 2020
    To Chaomon - I tried the email address, but it was undeliverable. fyi.

    thank you
  • edited November -1
    Interesting - I was able to schedule a tire rotation using the app. The silly thing is that you have to make an appointment with a service center, though I know full well that tire rotations are handled with the mobile units.

    Sure enough, as with previous appointments made with the app, I received texts from a real person saying the appointment has been canceled and rescheduled with a Mobile Unit. We discussed via text (2-3 hour lag time, but whatever) and we found the best time for me.

    That service appointment with the Mobile Unit is now seen from my app. All this was done this past Friday.

    Version 2019.40.50.7 ad132c7b057e
    Galaxy S9
  • edited January 2020
    Update: during my recent service01/18/2020, they sent me a text with confirmation and that was how I communicated with them for that particular request; anyway, I notified the person thru the same text number (today, as I have another service request) and informed him, I cannot schedule a service thru the App as there was a previous request; he responded a few minutes later and said, he had clear my previous request appointment. after which, I was able to place my schedule service request, just fyi...

    mps
  • edited February 2020
    I was having the same problem after a recent mobile service. The service appt. remained in my app under service and I could not schedule any new services. I found out from my local Tesla service facility that the mobile crew needed to mark the appointment "complete" in their system so it would clear the appointment. If you have the last text message or phone number from your appointment, just ask them to mark the service as complete or finished. Hope this helps.
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