General

Found damage within an hour after delivery, options?

edited November -1 in General
I took delivery of my model 3 this past weekend. After taking it home, I noticed some damage to the charging port cover. I took a picture and notified the delivery center, sales advisors, and the general order support email without any resolution. Is this something they would cover and have fixed?

Thanks!

Comments

  • edited November -1
    Unfortunately no one here works for or can speak for what Tesla will actually do in your case.
  • edited November -1
    It sounds like something that will be under warranty. I’m 39k miles on and I have paid for nothing. I’ve gotten a new 12v battery, several minor recalls, and a new right front control arm. I’m still on my original tires too. Give them time, they will make it right.
  • edited December 2019
    Your darn tight brother. Document everything! After a year of what I would describe as willfully channeling a warranty claim made 24 hours after delivery to “voice only” I’m still no closer to resolving my issue.
  • edited December 2019
    Where did you take delivery? At a Tesla center?

    FWIW: you CAN refuse delivery on a damaged vehicle.
  • edited December 2019
    In my case, it was at a Walmart parking lot at night. NEVER do a field delivery!
  • edited December 2019
    I took delivery at the Tampa Florida delivery center. I noticed the damage 31 miles.later at home.
  • edited November -1
    If you had noticed the damage upon inspection of the car at delivery, there's no doubt Tesla would cover it (or you could have refused delivery), but if the damage could have been caused either before or after you took possession, the water's a bit murkier.
  • edited December 2019
    https://forums.tesla.com/forum/forums/delivery-checklist-and-owners-guide-google-doc-your-use

    All new buyers, and MAYBE some seasoned ones should read this Doc set......please....
  • edited December 2019
    One thing that would make it more clear is the type of damage. If a clear manufacturing defect - such as an error in the plastic molding of the part, it will clearly be covered. If a scratch on the outside, that's less clear.

    I feel Tesla's service is better than most, but like other automakers, they have to draw the line somewhere. Let's hope they will cover it. My next step would be to make a service appointment and explain the issue. Tesla is far more likely to respond and get it taken care of. You make the appointment from the Tesla phone app which lets you select the appointment date and time.
  • edited July 1
    As of my delivery today on 30 Jun 2020, Tesla Hawaii states the owner of a newly delivered vehicle has 100 miles (no time limit) to point out and document issues. Was this not the policy back then?
  • EVIL liar, the OP has been known to be a long standing Tesla short and is pushing his HIDDEN AGENDA. DO NOT LISTEN OP = cognitive dissonance evil liar
  • edited July 3
    return the car, it's well within 7 days, you probably don't want to deal with Tesla's sub-par service dept. and they'll try to make you pay for it.
  • edited July 3
    @beepbeep - A return is always an option. I've never had sub-par service from Tesla. Actually Tesla's service is significantly better than any dealer I've used in the past, including luxury makes like Audi, Lexus, and Acura. Of course, if you dent the car 6 months after purchase and attempt to claim it was that way when purchased, Tesla, or any dealer for that matter, is not going to give you a free repair.
Sign In or Register to comment.