Model S

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Software Update

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Comments

  • edited January 2020
    Is anybody else having trouble ordering Premium Connectivity from the website?
  • edited January 2020
    @mkenyon: Yes, and you can use these search tips to find other more relevant threads about that: https://teslatap.com/articles/owners-manual-companion/#search
  • edited January 2020
    So sorry JR. The fix was "Hold down the voice prompt button above the right scroll wheel for several minutes." At that point I was supposed to see a change in the right panel of the driver's screen but I did not. So we assumed that that the fix did not work. I hesitated to talk about a "fix" that I could not properly describe but I taked your counseling to heart.
  • edited January 2020
    im still at 2019.40.2.1 2017 S 100D
  • edited January 2020
    @blacktape - Join the list. It seems no updates for MCU1 owners yet - I'm in the same boat.
  • edited November -1
    @TeslaTap: Since most of the new 40.50.x features aren’t working well or require HW3, you’re not missing much. :-)
  • My 2018 Model S is not recognizing the Wi Fi connection, therefore I am unable to download the updates. I rebooted the screen Wi Fi shows available and appears connected however the car is not downloading the update?
  • edited January 2020
    An update doesn't download until Tesla schedules it for download to your car.
  • edited November -1
    Screw it. We’re not getting it.
  • edited January 2020
    @Rvmartinocampo - Go to controls, Software. It should tell you if you're on the latest software or not. The latest software is for your specific car and not necessarily the latest update sent to other cars. Us MCU1 owners are all in the same boat, no .50 update for us yet :) From EVRider, perhaps we are better off!
  • edited January 2020
    Tesla really owes us an explanation about what they are going to do to get MCU 1 cars FSD. To ignore the early adopters is really excusable.

    Might be time for another Class Action!.
  • edited January 2020
    That should read inexcusable.
  • edited January 2020
    @TeslaTap: No “latest software available” information on current version of Tesla iPhone app. It does tell you YOUR current software version on Tesla app home screen. I have HW2 Model S - manufactured Dec 2016 paid for FSD when i bought car, Received notification a few weeks ago that i would be upgraded to 10.2 in coming weeks. (Settings > Notifications). Question - does 10.2 correlate to 40.50.X? Another question - Does Hardware 2 and 2.5 and 3.0 correlate to Autopilot 2 and 2.5 and 3.0? This is relevant to the stats on Teslafi.

    Another data point. Per Teslafi , on December 24 over 4,000 cars registered with Teslafi were updated to 2019.40.50.1 Then in the next few weeks about that many cars were updated from 40.50.1 to 40.50.5 and subsequently about that many cars were updated to 40.50.7. ALL of these were “Autopilot” 3 or “Autopilot”2.5. My stream of consciousness is that Elon promised release of 10.2 by end of 2019 and they released its to those on Autopilot 3 and Autopilot 2.5 cars - mostly Model 3 owners and recent S & X cars, found big bugs and spent the rest of the year and up to now sending out bug fixds to the Autopilot 3 and Autopilot 2.5 owners.

    Also I read somewhere there may be a problem with the camera color filters on “Hardware 2.0” cars. Maybe that was pure speculation. But as pointed out by others only 8 cars identified on Teslafi as “Autopilot” 2 cars have been upgraded to 40.50.X. We HW 2 cars just wait and see but then i wonder if we need the computer upgrade, if not more, to effectively use 10.2 or whatever.
  • edited January 2020
    @Allanf: The “your software is up to date” message is on the touchscreen under Controls > Software, not on the mobile app. Yes, 10.2 is the 40.50.x build.

    TeslaFi can’t accurately detect which hardware version you have, so don’t put too much emphasis on that information. TeslaFi seems to indicate that some older cars have been upgraded, but I don’t know that anyone in these forums has confirmed that. Most people speculate that no MCU1 cars (which includes all HW2 cars) have received the update.
  • edited January 2020
    @Allanf - See EVRider's answer above :)

    On the cameras, one owner was told by service that if you have HW2.0 and bought FSD, you'll get the HW3 AP processor and 7 of the cameras need to be replaced. The rear camera is already color, so it shouldn't need replacement. Now service is not always 100% accurate as to what the future solution is, but it sounds likely.

    That may also be one reason HW3 upgrades on HW2.0 cars has been delayed. Tesla has to buy a lot more cameras and prepare for longer installation time, requiring hiring and training more service techs.
  • edited January 2020
    I have 2020 Model S Long Range which i bought on Nov 25, 2020. I was out of the country for 3 weeks. On my return yesterday the car indicated that there is a software upgrade available but I need to connect it to wifi. I had changed the WiFi router earlier and before the change the car was connecting to WiFi. I connected the car to the new WiFi but it continues to say "Connect to WiFi" for software update. I rebooted the car but that did not help. Any idea what is going on and what I should do?
  • edited January 2020
    I have 2020 Model S Long Range which i bought on Nov 25, 2020. I was out of the country for 3 weeks. On my return yesterday the car indicated that there is a software upgrade available but I need to connect it to wifi. I had changed the WiFi router earlier and before the change the car was connecting to WiFi. I connected the car to the new WiFi but it continues to say "Connect to WiFi" for software update. I rebooted the car but that did not help. Any idea what is going on and what I should do?
  • edited January 2020
    @agrawala: This article might help: https://teslatap.com/articles/wifi-guide-and-troubleshooter-for-tesla-vehicles

    If you’re trying to connect to a 5GHz WiFi network, try using 2.4GHz instead.
  • edited January 2020
    My screen has the green download symbol on (it also shows up on my phone app); I hit it and it goes to the page saying "Software Update Downloading 2019.40.2.1 (100%)" I assume the software was updated but I cannot clear the green symbol from my screen and it is not an active link on my phone app. It has been on for almost three weeks.
    I have reset the system several times but it still doesn't clear. Any advice?
  • edited January 2020
    @joe: If you're still seeing that message it suggests that software never finished downloading. Once it does finish, you'll be prompted to install the update, so if that didn't happen it was never installed. You won't see anything on your phone until the update is ready to install.

    Which version is downloading? I think it shows that on the Controls > Software screen. Maybe you're not leaving the car parked with WiFi access long enough to finish downloading.
  • edited January 2020
    @joe, I've had a couple of downloads get stuck. Different versions too. I submitted a request/ticket via my phone app that the download could not complete. They texted me that they had a bad version and it the image, not my car. They then pushed a new version and it completed.
  • edited January 2020
    EVRider, Thanks for the response. I have been receiving all the updates without issue. The current one that seems to be stuck is Version 10.1(2019.40.2.1 38f55d9f9205). I have a WIFI access point in my house within 8' of the car in the garage, and it connects every day for several hours. I did notice however, the page that comes up after an update that describes "What's new in the latest update" comes up as a blank page for the last few updates.
  • edited January 2020
    @joe: Other people have reported the blank release notes issue. Sometimes they will appear if you wait long enough. I assume you have an MCU1 car since you’re not getting the 40,50.x build. The lack of release notes might indicate a poor connection, since they get downloaded from the server, and I think it happens more with MCU1. Regardless of where your access point is located, check your router’s status to see how strong a connection the car is getting.

    Sometimes the inability to download updates indicates a problem with the memory card in the MCU. Is yours still under warranty?

    After I asked about the version, I saw that you had already included that in your comment. My bad.
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