I experienced an unexpected acceleration event last week, ending up in a small accident. Fortunately nobody was hurt. There is no question in my mind that my 2015 Model S launched itself as I eased on the accelerator pedal while pulling into a parking spot. Is there a process already established to file a claim to Tesla?
Edit: Tesla has already settled privately a lawsuit on this issue. See https://www.bloomberg.com/news/articles/2018-11-13/tesla-resolves-most-of-lawsuit-that-alleges-sudden-acceleration
For anyone genuinely interested, I cannot tell if the brakes worked when I completely removed the foot from the accelerator, and stomped the brake pedal. The time between the lurch and the collision was extremely short. It did feel like there was no braking. The impact from the model S bumped an SUV parked in front about 10-11 feet back. The model S itself stopped about 4-5 feet into the opposing parking space, which would indicate the brakes **eventually** clamped. Had they not, the cars would've ended stuck bumper to bumper, as I have Creep enabled. Those who understand how a Tesla works will know the car would've continued to roll forward in the case of an elastic collision. I experienced no whiplash.
Trolls and gullible fandom who think the only way unexpected acceleration may happen is by stepping on the accelerator are welcome to stay away or go celebrate their infantile lack of intellect within their own threads.
30 days later, Tesla says my case is still "open and under review"... Cue in C & C Music Factory:
You do not need to buy the $1200 EDR harness kit https://www.crashdatagroup.com/tesla-edr-kit/
to download your data logs.
Tesla is not training it's CSAs to advise helpfully. Yet, after researching a bit, I found this nugget: https://www.tesla.com/support/privacy
. You can request logs be sent to you at no cost (at this time).
50 days later, I called Tesla a 4th time. The CSA could not find my case in their system, but discloses it could be logged somewhere else. He promises to call me before EOD, and HE ACTUALLY DID!!! THATS A FIRST since service quality plunged after Model3 was launched...
However, when he called me back, he stated "the logs were reviewed" and profusely apologized because nobody followed up. Then proceeds to claim "the logs showed that the car was operating properly, meaning the accelerator was pressed...". I didn't let him finish the BS story. OF COURSE IT WILL SHOW AS PRESSED, while I was RELEASING the pedal to slow down into the parking spot. But does it show 100% depression? And If so, why would I floor the 'gas' pedal into a parking turn ?
I politely let him know this was usual Tesla BS and asked him to send me the logs I requested, which he promised to do 2 hours ago so I could send them to the NHTSA... We'll see what happens when I review the logs myself, but I smell a dead rat in Tesla's managing of these incidents...
Tesla finally responds (near 90 days later), and only because of a Mt Kisco manager who does his job diligently. My previous experiences with Tesla service would have led me to believe they took customer complaints in post it notes. Kudos and thanks to Stan. If he is using post-its, he can manage them damn well.
About the interpretation of the logs I received, completely different story. It would seem Tesla is implying I was driving with both feet. The final log entry interpretation reads that after the crash, "The accelerator pedal was then released, the brake pedal remained manually depressed, and the vehicle came to a stop".
That's perplexing. I can't imagine myself bending my foot to manage this, much less in the tenths of a second this happened. I'm gonna try doing that with some boxes and see how can that work using a single foot and same footwear...