I requested panel removal from Tesla to accommodate roof replacement in mid-December. A few weeks later, I was notified that I was scheduled for removal in late January. I had many questions about the removal and re-installation process and had no trouble whatsoever getting through to a support specialist (after navigating the phone maze). The specialist was able to clearly answer all of my questions. In the nearly 2 years we have had our system, I have never had anything for competent and professional support from Tesla Energy.