Model X

Hardware 3 Upgrade

edited November -1 in Model X
Just wondering when the Hardware 3 Upgrade would be available for 2017 Model X with purchased Full-Self-Drive Capability? How can I schedule an appointment to do so? Thanks for your time.
«1345678

Comments

  • edited February 5
    Just wondering when the Hardware 3 Upgrade would be available for 2017 Model X with purchased Full-Self-Drive Capability? How can I schedule an appointment to do so? Thanks for your time.
  • edited February 5
    schedule aa appt at your SC and se
  • bpbp
    edited February 5
    When I scheduled a service appointment for next week for our 2017 S, I put the HW3 upgrade on the list to be done.

    Haven't heard back that they won't do it (yet)...
  • edited November -1
    If you have HW2.5 they may do the upgrade. For those with HW2.0, cars made before 1-Aug-2017, as far as I've heard, no FSD AP3 has been installed yet. They are still working on the retrofit. One rumor is it will require replacement of 7 of the 8 cameras on HW2.0 cars.

    If someone with a HW2.0 car gets the retrofit, I hope they'll report it in the forums.
  • edited November -1
    Apparently there are compatibility issues with 2.0. I’m hoping to bug my local Ranger about it, but he’s avoiding me ATM. :P
  • edited February 5
    My local (SLC) service guys researched this, and told me that my 2016 Model X 90D with the Full-Self Driving upgrade would receive the upgrade, but Tesla is still working on how to do the retrofit.

    At first, they were telling me that they were doing the retrofit in order of age of the Full Self-Driving upgrade, but later found out that mine is the oldest they'd seen, so the real issue is that they are still working on how to implement the retrofit / hardware upgrades for older vehicles like mine with AP 2.0 AND Full Self-Driving. I think it also involves the MCU, which is so old on the 2016 that I'm missing features like stop sign/light recognition even though I have Full Self-Driving.
  • edited February 6
    @davewhittle - MCU1 is not the issue as some cars with MCU1 and HW2.5 have gotten the upgrade. About 8 months of production had this combination.

    Stop sign and light recognition requires the HW3 AP processor, nothing to do with MCU1/MCU2. Still, if Tesla gave us MCU2, I wouldn't complain :)
  • edited February 6
    @TeslaTap.com

    I have a somewhat related issue. My Dec 2016 X with EAP & FSD and MCU1 is STILL on Software 2019.40.1.1.

    Are YOU or anyone else still is a similar Software Purgatory?
  • edited November -1
    I got my update to 2020.4.1 on Jan-28, so this update is now going out to owners with MCU1. As to how fast it is rolling out and/or if they stopped is an unknown. Do you have a good home WiFi connection? Also in Controls -> Software there is an option to get all the updates, which might speed getting this version.
  • edited February 6
    I also have an MCU1 car with AP2.5. I just got my update to 2020.4.1 last week also. It had been a REALLY long time between updates before I got that one. I am also still waiting on my AP3 update. I got it on my model 3 but no word on the X yet. It's in service today for the yellow border on the LCD today and I listed the upgrade if available on the service request, but I don't think it is happening today.
  • edited February 6
    I have two MX Teslas. 2018 MX HW 2.5 have gotten the HW 3.0 up grade. Operating on 2020.4.1 However, on the options list in the car it is not listed as HW 3.0, it’s listed as “FULL SELF DRIVING COMPUTER’. My 2017 MX has the HW 2.0 with FSD , Which was purchased from new , was not retrofitted to 3.0, but it is operating on 2020.4.1. Go figure.
  • bpbp
    edited February 7
    Here's the answer I received for our requested HW3 update at next week's service appointment for our 2017 S:

    "The hardware 3 computer replacement is not available by request. The replacements are being performed as a gradual roll out process in groups. There is no ETA available of when the replacement will be assigned to your VIN. The computer will be replaced at a future service visit automatically, without prior notification, once assigned to your VIN."

    So basically they're saying they'll upgrade when they're ready - and they don't plan to notify owners when their vehicles are even eligible for the upgrade.

    And because Tesla no longer has recommended annual maintenance, if a vehicle doesn't have any problems requiring maintenance, even if your vehicle is eligible for the HW3 upgrade, you won't have any advance notice the vehicle can get the upgrade and will have to wait until you need service.

    Unless Tesla changes this policy, looks like the only way owners will know their vehicles may be eligible for the upgrade is for owners (especially MCU1/AP2) to post online when their vehicles have been upgraded, and then for everyone with an MCU1/AP2 to schedule a service appointment, requesting the HW3 upgrade, and wait for Tesla's response.

    Surely there's a better way to manage this...
  • edited February 7
    @bp - Yep, it would be nice to get notifications, although anyone that looks at the forums may get a fairly good idea of availability, especially for HW2.0 owners, which are not being done yet.

    Clearly Tesla can't handle every car's upgrade at the same time, and they also can't stop all other services - most of which is far more important than getting HW3 that does so little today. My guess is they are adjusting HW3 retrofits with the free time after among other service work.

    And yes, I'm in the same boat with HW2.0. Note that MCU1 is not an issue, as vehicles with MCU1 and HW2.5 are being updated.
  • edited February 7
    MCU1 is a huuuge issue for HW3 upgrade because I *need* to be able to play Cup Head or Beach Buggy Racing when in FSD mode ;-)
  • edited February 7
    @inconel - I think you understand, but for others no Cup head for you or me. HW3 update doesn't get you there on an MCU1 car even with the HW3 AP processor. You'd need to buy the MCU2 upgrade, that doesn't exist yet.
  • edited November -1
    @TeslaTap

    Thanks for your input. I did FINALLY get 2020.4.1 but I VOICE COMMANDS are sketchy at best.

    I cannot seem to receive or send TEXT MESSAGES. I unpaired my Samsung Galaxy S9 and repaired, but still nothing.

    Any thoughts on that.

    Thanks again
  • LTRLTR
    edited November -1
    Saxman...
    on main screen, upper right, you need to click on the Bluetooth icon and enable the function before it will work. It is not set to on by default. And mine reset to off when I got my 2020.4.1 update.
    Hope this helps.
  • edited February 9
    @LTR

    Thanks for the tip. I'll try it tomorrow.
  • edited February 9
    @LTR

    I think I did what you suggested.

    After touching the BT ICON on my MCU1 screen, I enabled Sync Calls and Contacts, but wouldn't allow me to enable Chime when receiving messages.

    I have a Samsung Galaxy S9. It is paired with my X. Is there a setting on my cell to allow X to display messages.

    I had my wife send a text while in passenger seat. Her text appeared on my cell but not on my X.

    Don't know what I'm doing wrong.

    Thanks
  • edited February 10
    @TeslaTap

    Are they doing the hw3 mcu1 cars with ap2.5 now? Not doubting you, just hadn't heard of any mcu1 cars that had been upgraded to hw3 (besides Green's of course;)
  • LTRLTR
    edited February 10
    Must be limited by MCU1. On mine (MCU2), after Sync Calls and Contacts I have a toggle for Sync Messages...
  • edited February 10
    @Saxman - check to make sure your bluetooth in the X is still saying you are enabled. Then try to disconnect your phone and then reconnect it to your x while in the seat. You should see a pop up on your galaxy that says allow yada yada (don't remember exactly) Say yes.

    I know for mine - galaxy S8 I had to do this - basically telling the phone it was ok to share info to the model X.

    See if that does it for you
  • edited February 10
    @LTR - I forgot to mention that I also enabled Synch Messages. Thanks for your help

    @ Burdogg- nice to hear from you. It's been a while. Are you getting all the snow in Rifle we are in Vail?

    I FINALLY was able to send a text but have not received one at this time.

    Both my voice commands and texting is very spotty.

    Thanks to you both for helping out.
  • bpbp
    edited February 10
    Tesla knows the configuration of every vehicle.

    Tesla knows which vehicles have FSD activated.

    Tesla knows which configurations are ready for an HW3 upgrade.

    Tesla has e-mail addresses for every owner/vehicle.

    Not too difficult for them to send an e-mail to each group of FSD owners to notify them their vehicles are ready for the upgrade (schedule service appt) or confirming for those vehicles that aren't ready that Tesla will notify them when it is time to schedule the upgrade.

    Really no excuse for the lack of transparency on this, or having a policy that you can't find out if your vehicle is ready for the upgrade until after you schedule a service appointment...
  • edited February 10
    @Alex M - There have been multiple posts from owners who have gotten the HW3 upgrade and own MCU1/HW2.5. As to the order or availability in a specific service center, I have no idea - just that it is not a hardware upgrade issue.

    MCU1/HW2.0 appears to be a hardware upgrade issue that Tesla has not resolved yet, so none of these older cars have been upgraded yet (I'm in that boat myself).

    I'm not all that concerned - there really is no useful benefit to HW3 yet. On the possible plus side, the software can be further along for HW3 by the time it's installed, and the hardware itself might be a slightly newer variant by the time our HW2.0 cars are updated.
Sign In or Register to comment.