Model 3

HW3 Upgrade

edited November -1 in Model 3
Thought the board might enjoy my experience w/ the HW3 upgrade.

Purchased my M3 AWD 11/2018.

I had not received a notification but thought I would try and schedule a visit for HW3 with my local Tesla dealer, fully expecting to get turned down.

I used the service scheduling function in the Tesla phone app. Under the section Accessories is an option for 'Upgrades & installations'. I also free-texted that I needed to upgrade to HW3. Within 12hrs I received confirmation of the appointment and the reason was changed to 'hardware retrofit'

When I came in I was told that it would take 24hrs and was given a model S loaner. (I like my M3 better). Within 3 hrs I received notification that the car was ready for pickup.

As I was driving off the lot my visualizations had changed. I lost autopilot and autosteer. I pulled over and did a cold reboot w/o change. Next I enabled 'full self drive visualization-beta' in the autopilot section. Still no change. 30' after leaving the dealer a pop up message said the 'camera calibration' had completed. Bingo! now I had the traffic light, stop sign, cones and trash can visualization. Pretty cool.

I think they are getting better. 3 hrs soup to nuts. They may be getting close to mobile installs.
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Comments

  • edited November -1
    "They may be getting close to mobile installs."

    They've been doing mobile installs, I had mine done mobile a month ago.
  • edited November -1
    I am eligible for HW3 upgrade. I scheduled a mobile appointment here in San Diego for 3/20/2020. They moved my appointment to the Mira Mesa service center and said the upgrade cannot be done via mobile service.
  • edited March 18
    On Jan 8 I tried to setup an appointment received this message in response:

    "Hi Chad, this is John with Tesla Service. Hardware 3 retrofits are being shipped to us in waves for specific customers in queue and yours is not currently available. Once we receive yours you will be contacted to schedule installation. Feel free to check in with us in the coming weeks/months by making another appointment. I'll go ahead and cancel your appointment at this time, thanks!"
  • edited March 18
    @RES IPSA: The ability to get mobile installation of HW3 probably varies by location.
  • edited March 18
    Oh yeah, one last item. The center set back my software from 8.1 to 4.1.
  • edited March 18
    @drchris3: Same for me, but I got 2020.12 a few days later.
  • edited March 18
    I've got a battery issue and tried to add HW3 retrofit to the battery issue. They said they're out of them and to try back in a month. :/
  • edited November -1
    I think y’all should all just forget about hw3 until this shit passes.
  • edited March 19
    HW3 installed in 11 hours...
  • edited March 19
    Got my HW3 installed last week in Santa Barbara. Took 4.5 hrs with several cars in que in front of mine. All settings transferred except my home internet, which I reinstalled. So far am disappointed with results. Surrounding car images have stabilized and a few more traffic cones. No following car images and no stop lights.
  • edited November -1
    djhayes745: Did you enable 'full self drive visualization-beta' in the autopilot section? Camera calibration took about 30' of continuous driving.
  • edited March 19
    >> I also free-texted

    How do you do this? I've had a service appointment for weeks, but there is no way to contact anyone about it except through the app, and I am afraid to mess around with editing the appointment in the app for fear of losing it
  • edited March 19
    @Seth.... Tesla reached out to me via email and text a few days before my appointment to get the HW3 upgrade and informed me that my requested mobile service was being automatically switched to a service center. Texts from Tesla to me always come from a 970 area code.
  • edited March 19
    @RES IPSA: The West Palm Beach FL service center uses an automated system to text appointment reminders before service and status updates during service. The texts always come from the same number (different for each location). You can reply to those texts and a service advisor might see your reply and respond, but it depends on your service advisor. Once your service ends, that text number will no longer accept incoming texts from you.
  • edited March 20
    I took your lead & scheduled the 'Upgrades & installations' via the app for 100 next week. 10 minutes later the fellow at the Oxnard SS called to say they have one and can do it at 1:00 today.. Whole deal took two hours for to door, including Firmware install 2020.12.
    Drove home on 101 north & noticed alert ~3 miles up the road that the cameras were now happy. This is SO much better than before- it had always bellied out on Right curves to a scary level. The transition to Hwy 33 has been terrifying with loud swearing & fist pounding 29 of 30 attempts. Today- it stayed in the lane right in the middle. This is dramatically better
  • edited March 20
    hmm, I just got the 3 computer, can't say it changed the driving experience. I would tell people there is no benefit with foreseeable software.
  • edited March 20
    @ bruryan, kindly disagree, I would describe my driving experience after my fsd retrofit today as noticeably different from the moment I drove away from the service center. There was a “certainty“ to the feel, and I know that’s not a good way to describe it. So it’s not exactly a heaviness per se but there was a sense of weight, of stability that I noticed in the driving experience that I had not before. Autopilot and navigate on autopilot were also better, and I wasn’t a big complainer of it before, used it quite a bit previously on 2.5, but on HW3 these features felt very stable and centered. Of course there’s also the new visualizations which are a precursor to Nav on autopilot for city streets, which I’m confident we will see by midyear (my guess).

    It took the SC 4 hours to do my retrofit.
  • edited March 20
    M3phan- about time. I need you to keep up with me.
  • edited November -1
    @ Whdame, yep. Waiting for the fsd testing now. : ). Been quiet in that front for a while it seems.

    I held off on retrofit till I had a couple other service items to check off. Glad it’s done!
  • edited March 20
    I'm sure everything is going to be a quiet for a while. Maybe the AP team can work from home and continue the updates.
  • edited March 21
    ...reverse summon...city street NoAP...I’m ready.
  • edited March 21
    Whdame | March 20, 2020
    I'm sure everything is going to be a quiet for a while. Maybe the AP team can work from home and continue the updates.



    I'm hoping the AP team is making use of the shelter in place and doing some testing on the mostly empty roads. Just as long as they stay isolated themselves. :)
  • edited March 21
    I got my HW3 upgrade last week, the cameras calibrated but still getting a "please drive your vehicle to calibrate smart summon" message. I already drove over 700 miles since the computer swap.

    Anybody else?
  • edited November -1
    If it’s convenient (close to where you are), I’d go back to the SC to fix.
  • edited March 21
    Or maybe they can remote diagnose and fix?
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