I recently placed a Tesla Roof order. It has been a frustrating few weeks with the support. I needed explanations for my cost adjustment which went from $70K to $95K. Almost every time I had to wait for 40 + min and get a person named Levar on the phone. Levar is low key but knows nothing. Everything has to be routed to a "project advisor" who doesn't ever seem to return my calls. I I finally asked for a refund and Levar says he couldn't tell me whether I can get a refund if I cancelled the order. Nuts!