I purchased a 2017 Model X from Tesla in July. Because of COVID, we did the touchless delivery and picked up the car in Fremont, CA. When we picked up the car, we noticed some issues right away. There was wear and tear on the interior and exterior trim. The autopilot did not work. The rear window rattles when you drive over any little bump. The driver side door rattles when when the window is down. Finally, the front right wheel makes a popping noise when we make a left turn.
We tried contacting our sales advisor, but that guy dodged all our calls and emails. We tried bringing it into service and the service folks told us that they could not repair many of the problems without a due bill. When I called Tesla new car sales, which is the only way to speak to someone about your car problems, they told me that Tesla does not do due bills anymore.
Anyone have a similar experience? How did you deal with it?