2.5 months later, and I still don't have a permit....really disappointed in Tesla. Their customer service is really bad; no communication at all!
I was told I would have my permit by Aug 11 at the latest. After not hearing from them by Aug 20, I called them. I was told by Tesla they are waiting for the City. After waiting another 5 days, on Aug 25 I decided to contact the City myself. The city told me they sent correction back to Tesla on Aug 15 and haven't heard back! I immediately contacted Tesla, and was told they would look into this and get back to me. It's been a week and no one has contacted me.
Now that it's September I'm getting really nervous. I was told the install would be about 4 to 6 weeks after the permit, and that the whole process would be about 4 months from the day of signing the application.
I need the roof installed and operational before the end of the year if I'm going to get the 26% tax credit!
What is going on with them?
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Thanks for letting me know about the $400, I will look into that.
It's a shame, because my projects (PV with Solar City [2016] and PWs with Tesla [2019]) were entirely turnkey. I just signed a few documents, and wrote a check when they were done.
Things seem to have gone downhill since then. I blame COVID.
> You won't lose the 26% Federal incentive. It drops to 22% for 2021. You'll only lose 4%.
Right, but it's still 4%. I feel like Tesla should pick the difference up. In June I was told that in full confidence that it would be installed by the end of the year.
> Lakersfreak, Unfortunately, unless you get it in writing, promises "in full confidence" are worthless.
well technically the contract states "installation 6 weeks to 6 months from authorized date".