As I have not been able to get feedback from Tesla so far to what happened, I will explain here the story and if someone can help or tell me where to go or where to write to have answers !
I went on holidays for 3 weeks and left my Tesla Model X in an garage underground , 2 level down with no internet connection or phone connection. I made sure all , but may I'm wrong, that all battery draining thing are Off, and cut power . No alarm, no battery heat,etc... I even checked before leaving the car , 2 days after, that the battery was draining 2 or 3 km per day. The Friday, I took so a picture at 446 kms, and Monday before leaving 3 weeks, I was at 435 kms. Please note I had no charger connected and/or standard power cord since the garage is not equip. So I leave for my 3 weeks vacations and on Monday morning take my car. First I did not notice that the car was at 0kms and car warning appeared after I started to be on the motorway. It was then 5 kms away that the car completly stopped and of course I could not get out as fas as the battery was fully off. I will not explain how long it took to get out since there was issues with the company who took the car . They fully discharge both batteries (12V and power battery) trying stupid things. Anyway in the same time we were trying to call Tesla service who never answered . Every 30 mn we were disconnect and both me and the other guy tried 2 times and during 2 hours of called I tried, never got through. Best was when I called the sales service and asked for help explaining the situation , they just told me to call the service!!! Even saying I could not get them and I needed help for the truck to pick the car, I never had a feedback.
So good for me , the guy was patient and we had to go through manuals to get finaly the car battery boosted and he could put it on his truck. After charging all went back to normal. Anyway , really poor service so and if someone can give me a complain email adress, I will for sure send something.
It took in total 7 hours to get the car at our office, the tesla garage never answered and we could not go there not knowing if they would accept or not the car.
I opened with the Tesla app a complain and had a appointment only 3 weeks after this issue!! good !!!
I had to send pictures and explained what happen and my appointement was cancel since I was told that my car has no problem, and it is the Tezlab App which has drain power during the 3 weeks because it was asking the car to wake up too often. Can someone explain me if this is true since the car had no possible connection with the outside world ? no wifi (disconned) and 4G/phone no service for sure (can't connect when at home)
What am I missing ? Is someone had that issue once ? What could have cause to loose 446 kms in 3 weeks ?
I'm happy with my car, but I want to know what happen and what mistake I made since I don't want to have again that problem!!! But for sure , I'm really unhappy with Tesla service, if I can talk about a service since so far, not able to call them or even get a call back.
thanks for any ideas , hope it will never happen to one of you !