Model 3

Delivery delayed and really bummed out

I was supposed to take delivery of my LR AWD this Thursday, but received a text today that this has been rescheduled to Saturday. I'm understanding and have been patient throughout their whole logistics which we all know is a work in progress..but..I was just told by a representative that there my same model and specs is available with no destination fee required and would be there by end of September the latest. That has me pretty upset right now..that's $1200 out the window if this is in fact true and I'd really hope Tesla will do something about this to make me whole in that event.

I'm without a car and and now my very good friend who was taking delivery with me and driving home with me will not be able to which might not sound like much to you all, but this is an enormous milestone for me and I'm hurt that can't happen
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Comments

  • Just want to add, I'm staying positive and know this isn't the end of the world, but my experience so far has been really, well, not great. I'm all in on Tesla, even if they have some work to do customer service wise, great thing is yjat theu recognize that. I have just not had a delivery specialist and not great communication. This automated text that pushed back my delivery really should have been a call from a delivery specialist or at least somebody, and it set a disappointing tone by saying that even the pushed back delivery appointment is tentative and subject to change
  • I was supposed to take delivery tomorrow and got a text this morning saying it is pushed back until Thursday. Then I was reading an email they sent and it says the delivery will be self completed and paperwork has to be filled out by yourself and they give you videos to watch on how the touchscreen works. That is ridiculous, I am paying for a $70K car and there won't be anyone there to walk me through how everything works or help me to hook up my phone? If they are that short on staff they need to hire more people.
  • It's touchless delivery due to Covid-19. Read the manual. Print the page that shows you how to authenticate your phone as a key. It's a simple process. About a 1/2 hour before your delivery appointment you'll receive a text saying you can accept delivery via the App. You'll fill out any final DMV paperwork, hand it in, accept delivery through the app and then you can use the app to open your new car. It's pretty simple. It's just a car. Put it in drive and drive home. There really is nothing to "figure" out.
  • evsrbtr, I'm as pro-Tesla as they come, with that said, these forums and the majority of people here tend to have really ridiculously unsympathetic responses and are extremely defensive for no reason and for every and anything..like you all need to relax, it's super condescending and makes Tesla owners looks like straight douches, quite frankly. Go ahead, shame me, flag me, do what you do, but this is the truth and if we weren't between two screens most of you all wouldn't have the nerve to speak to people how you do online but that's another story.

    I'm with Capital on this one, BS. The amount you are paying for ANY brand new Tesla, the customer service experience needs to improve, not degrade in the form of a touch less/person-free delivery. I don't need a bottle of wine and roses, but unless I, the customer, explicitly wants a touch-less delivery, it should not be forced upon. I'll tell you right now if this happens to me, I'm walking right into the delivery center and dragging someone out to the car while I inspect it anyway that's a big fact.
  • I have read through the manual but I just thought it would be nice for someone to go over at least the basics of the screen or answer any question I may have. I guess I just got used to the level of customer service you get from Mercedes when you buy a new car.
  • > @evsrbtr said:
    > It's touchless delivery due to Covid-19.

    It's more how Tesla chooses to do the delivery.

    You could have a person in a mask standing six feet away do the car handoff and make sure all paperwork is right, customer questions answered, etc. All being within good medical practice.

    But the OP's issue are on customer communication which is certainly a weakness for Tesla.
  • I felt a little uneasy when i jumped in the car in my touchless delivery, but it went away after 1 minute because i was prepared, and i understand the covid risk, lost a relative to it, so fully on their side with the no person delivery. now honestly you are buying a software based car high in tech, if you are not comfortable with learning to use tech its probably not the best option in my honest opinion, now i do know i watched every video available on how to use stuff and had notes on how to do the things i needed to when i got the car keys. which I recommend to everyone, there is even a form floating around online on things to looks for on the outside and inside for defects and such, in my opinion is just called being prepared, I remember being thought how to use my last bmw before this model 3 and also remember forgetting everything the person said by the time i got home never had an issue operating the car while i learned all the commands and know they are like muscle memory really subconscious action.
  • > @emcp422_98689469 said:
    > I felt a little uneasy when i jumped in the car in my touchless delivery, but it went away after 1 minute because i was prepared, and i understand the covid risk, lost a relative to it, so fully on their side with the no person delivery. now honestly you are buying a software based car high in tech, if you are not comfortable with learning to use tech its probably not the best option in my honest opinion, now i do know i watched every video available on how to use stuff and had notes on how to do the things i needed to when i got the car keys. which I recommend to everyone, there is even a form floating around online on things to looks for on the outside and inside for defects and such, in my opinion is just called being prepared, I remember being thought how to use my last bmw before this model 3 and also remember forgetting everything the person said by the time i got home never had an issue operating the car while i learned all the commands and know they are like muscle memory really subconscious action.

    I am well, well prepared. I've watched hundred of hours of videos, nevermind the fact that I've been a REAL fan of Elon Musk since before he even pioneered Tesla, and have followed extremely closely. I'm also an extremely prepared person, tech savy, and all the above. I already have a delivery checklist that I prepare to use and have reviewed plenty of times as well as read the manual 3 times while waiting for my delivery.. that said, this all has Nothing to do with the customer service experience I originally posted about, and touchless delivery so long as there is a person 6 feet away is fine for me, not contactless, that is a different situation that I am not understanding of unless I myself have concerns which I do not.
  • > @Fig said:

    > I am well, well prepared. I've watched hundred of hours of videos, nevermind the fact that I've been a REAL fan of Elon Musk since before he even pioneered Tesla, and have followed extremely closely. I'm also an extremely prepared person, tech savy, and all the above. I already have a delivery checklist that I prepare to use and have reviewed plenty of times as well as read the manual 3 times while waiting for my delivery.. that said, this all has Nothing to do with the customer service experience I originally posted about, and touchless delivery so long as there is a person 6 feet away is fine for me, not contactless, that is a different situation that I am not understanding of unless I myself have concerns which I do not.
    >

    I see your point with you not being worried, but it makes it much easier for them if they dont have to figure out whos ok with it and who is not, but as far as the car, sounds like you have nothing to worry about then, honestly post delivery my experience so far has been great, have 0 complaints, including my one only visit to SC to correct a steering wheel not being fully centered. once you're in the car it'll make you forget about all of it, nothing but smiles after.
  • I'm really hoping the experience makes up for it, but it's just been a rough experience so far to say the least. Thanks for the insight!
  • least they could do is throw in a FOB and explain the destination fee for these 'existing inventory' vehicles that have not yet shipped :)
  • Fingers crossed, i know not everyones has been as great as mine, although i will say my delivery was pretty hectic too, they gave me 4 to six week delivery, and i planned a vacation withing that period, and it just happened to be the day after my vehicle was set to arrive to them, and they wanted a day to prep it, and they said after a few days if not picked up they would have to assign it to someone else, and I would have to wait again for one which was stressfull and after a lot of phone calls, they agreed to do the prep priority and i was able to sign docs the day they received it and take one key and pick it up next day at 6 am before my flight. car was in perfect condition to my eye. again wish you the best but again i feel like you'll be fine. but I feel like customer service has been heavily impacted in all business do to covid and over demand, which is had to plan for, i know at my job it feels like we been understaffed for months now
  • Year ago our delivery was delayed by a week as well. Not a big deal.
  • @WW_spb

    Again, maybe not to you, but it definitely is to me considering my good friend will no longer be making the trip with me. Tesla doesn't even apologize for the delay in the automated response, I find that ridiculous.

    Over-promising and under-delivering is a pretty big deal to me especially when it's an easy fix; simply communicate more effectively. Done.

    I'm not one of those idiots who blames Elon for every and any issue, we're doomed if he is spending his time on customer service optimization for a company who has greater demand than supply...TESLA needs to get it together, but that won't happen until 1.) Demand decreases 2.) Supply increases. I do however predict this will become more and more apparent to them as the need to convert 1st Tesla owners into 2nd generation owners grows.
  • Lol more drama
  • Chill out it's just a car.
  • I was supposed to receive a long awaited professional table tennis table yesterday. I tracked it on the freight site as it moved across the country. I called the local shipper who received it to arrange a time for drop off yesterday. After many attempts to get through on hold and unanswered voice mails, I was told it was “lost.” They’d try to let me know by next Monday if they found it. A 350 pound piece of freight is lost in rural Wyoming. That’s all they do is ship freight. Shit happens. Sure I want it and want to know when I need to be available to help unload it. But the concept of being “made whole” seems overly litigious, greed, and entitled. That’s just me.
  • @WW_spb

    I'm sorry that you can't relate, but I could truly care less. I don't know your situation, but I know mine and while I definitely don't need to spend time telling it here, here's a sample. I've worked HARD to make this happen, and I hope you did too - if you did, you would recognize it's not just 'a car'.

    I'm under thirty and comes from not much of shit, and given my life experiences and background let's just say there were some barriers to me even staying alive and sane.
    Barley made it out highschool.
    Paid my own way through college while perfrom NSF research and working full time.
    I've Sacrificed better paying jobs to help make the world a better place instead of a shittier one because I'm environment scientist who refuses to sell their soul.
    Before Covid, I traveled 2.5 hours to work each way on the train, for years, because I have a plan, am dedicated, and follow that plan.
    Through everything, my guy experienced it all with me, so this was part of the experience. But yeah, man, just drama. And just a car. Cool.
  • @Bighorn

    I'm racking my brain trying to understand how you are comparing table tennis table to an over $50,000 car, but I MIST be overly litigious, greedy, and entitled.

    I Personally have NEVER read a post from you that doesn't defend Tesla to every any extent, do you think for yourself BigHorn? Or those Call options have you brainwashed
  • Call me entitled in real life @Bighorn you all are straight keyboard warriors who Elon would personally smack himself acting all tough
  • I want ALL the smoke
  • Bye bye
  • Is it just me or do Fig and Andrew have the exact same posting style...
  • Just pointing out that you might come across as an asshole. Looks like that’s sorted.
  • Fig, I was talking to Capital, not you. Everyone who is "into" Tesla knows the delivery date is never certain. The time you spend taking delivery of a new car is the least consequential moment you will have with it.

    For anyone who may be purchasing a Tesla, here are the current delivery options that are listed on their web site.

    Express Delivery
    Arrive at your scheduled Tesla delivery location, check-in and be remotely routed to your new car. Your required documents will be waiting inside your car, ready to be signed. When you’re ready to get on the road, drive to the exit and return your completed documents. We will provide temporary registration and plates, depending on your state.
    Explore the features of your car at your own pace via the in-car Tesla Tutorials and Owner’s Manual on the touchscreen. All tutorials can also be accessed from the settings menu in your Tesla app.

    Tesla Direct
    With Tesla Direct, your car is brought directly to you by a Tesla Advisor at a location of your choice (home, workplace, etc). Once the car has arrived, you will sign your paperwork and be ready to drive within minutes. If you prefer, delivery paperwork can be left in the car for immediate signing and collected by the Tesla employee once completed. Tesla Direct is only available to customers within an approved distance of their local Tesla delivery center.

    Direct Drop
    Designed as a completely touchless delivery experience, we will drop your new car at a location of your choosing – typically a home or workplace – without any required interaction. Just complete all required paperwork, let us know where you’d like the car and we’ll drop it off and leave the car for you to unlock via the Tesla app. Please note that payment, paperwork and e-sign agreements must be completed in full prior to delivery, and you are required to send back any remaining physical paperwork in the car via a pre-paid shipping envelope within 24 hours. Trade-in and business-lending customers are not yet eligible for Tesla Direct Drop.
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