I was intrigued by this thread
(sorry it's locked) where @Chris10
had an amazing customer experience, but @DavidG
had a pretty poor one. Elon and George have set very high expectations for both vehicle quality and customer experience and clearly DavidG's experience was not what TM (or any of us) would like.
I'm pretty passionate about customer experience myself and knowing how difficult it is for any company to stay on top of every customer touch I thought I owed it to TM and all of us to make sure DavidG's story got to the right place.
I happen to know (be acquainted with) a senior customer experience guy at TM. I reached out to him an pointed out DavidG's story.
He called me today and thanked me for the feedback. He says his team is trying to stay on top of all the issues and everything that is going on in the forum, but there are always growing pains. He REALLY wants to know about ANY experience problems there are out there, and it wouldn't hurt to throw in some good experiences too. :-)
He says that [email protected]
will to straight to his team, and if you prefer you can get them on 877.778.3752
He promises that the phone should go straight through to the team and you shouldn't need to "press 1 for customer service"
I think we owe it to all current and future Model S (and follow on) owners to help TM stay on track and ensure the customer experience is the best in the industry. Please make sure the ownership team hears about any problems. Its they only way they'll be able to fix them.