I loved my X, best car until 35k miles and after a service visits this happened.
It is a sad day for me. I sold my model X due to the poor service at the Charlotte NC center. Poor service that endangered me and my family. My center screen went out which took with it my turn signals and AC. I was told to drive it back from Charleston SC (4 hour drive) and bring it in. I did that and they booked me an appointment a week out and made me drive the car that is clearly unsafe. When I asked the tech why he would have me drive a car like this, he told me he had not loaners and that was the best he could do. They fix the screen a week later.
The screen went out two more times and now the driver door will not open. I drive back to the dealership and asked for a loaner so they could fix it. They up sell me on a new screen $2500 and tell me it will be three weeks until they can look at my car.
I know I could not risk the safety of my wife and daughter so i pulled into BMW and bought a new car. I was going to be a Tesla customer for life. But I cancelled my cybertruck and will no longer be a Tesla customer. The lack of common sense and disregard for the safety of me and my family is something that I hope does not happen to anyone else.