First time posting here, I purchased a Model 3 and the day of delivery I noticed there was a big scratch on the panel above the rear right wheel, the scratch was covered with whiteout and as I notified the sales man I was told that the service manager had done it early in the day. Strike 1. The scratch was documented and I was advised to create a service appointment which I did.
Week later I go to my appointment only to find out that the was no car loaner available for me, I drive 50 miles a day to do go work + school. Uber credits is not enough. How they set up an appointment knowing they can't provide a loaner? Strike 2.
I re-scheduled another appointment for OCT 1st, now... I've been trying to contact someone in service either via phone number or email, no one has gotten back to me in the last 6 days. Strike 3.
What are my options here? I purchased and paid off a car only to be delivered one with a scratch, their service is terrible and by now I am planning on returning it. Any suggestions? What should I do?
Thanks in advance,