I found these forums after the fact, and I’m surprised at how many people have had bad experiences.
I submitted an order a week ago for a 16kw system and three power walls. I submitted all of the photos immediately and waited a week for the plans. I finally texted and got the plans that day. I felt like the layout was weird and arbitrary. There was about 600sqft of south facing roof unused and 4kw of panels on a north facing sloped roof. I spent some time trying to get a response on how to negotiate the layout better, I didn’t want to spend money on 4kw of shaded panels.
Finally I canceled and checked the box that the layout wasn’t acceptable, and left a note about the specifics. I thought maybe they’d reach out to me and try to resolve it, but I guess they are too busy to try to retain sales. They made $100 off me for the initial payment, I guess that’s enough?
Surprised to hear other experiences like this on the forum. Perhaps they are overwhelmed with business to the point where they don’t have to bother. Looking for alternatives at this point.