I ordered my roof on Tesla’s solar roof quotation site. After entering my address and average monthly electric bill, I was quoted 122k for a 21kW system with 5 power walls. After the tax credit, at around 100k net, this project made some sense, so I signed up. 6 weeks later, I receive a text informing me that there will be an “adjustment” to a 38kW system costing 161k !!
I wasted a lot of my time, submitting documents, taking pictures of my property, essentially doing most of the estimating work for free. Adding insult to injury, it is impossible to communicate directly with anyone at Tesla Solar. My project manager has never returned a phone call and takes an average of 5 days to reply to an email.
I recently purchased a Model S Performance with every option and the service I have received is equally shabby. The service center is in a low rent district, the waiting area is equivalent to one you find at a tire store, parts are never on hand, so a simple repair can take a week, while you drive a rental car because loaners are rarely available.
There is no doubt that Tesla is a high tech company with an incredible product line. It is truly a shame that the service you would expect to receive after paying top dollar is so low class.