From the beginning of the year, I was thinking of DIY the solar panels project, but with the pandemic, I have less time to do it myself, so when I heard about the tesla deal I decided to give it a try, so I started from contacting the customer support with a question about a custom project(don't want to go with 4,8,12kWt options they had) and that is the exact moment where I had to raise a red flag but I didn't: I had a chat with customer support and they answered some questions but for the project customization they said some tesla representative is gonna call me back, so
1. I was waiting for more than a week and nobody contacted me back... (Red flag #1)
So it was my first experience with Tesla and I heard that it took 3-4 months to get panels installed(from Tesla web site), so to save time and use as much 2020 incentives decided to check what is going to happen after the order and ordered a 4kWt system, completed all the questions, and sent all the pictures to them hoping that it will trigger the discussion and the only thing I received back is Customer layout and some other papers to sign, even though it still was 4kWt system, panels, inverter, and layout was looking good for me and I signed the papers. Still excited and happy about the upcoming installation. 10 days later they installed the system and I was super happy about it and was waiting for the inspection. A few days later my friend come to visit me and I show the system to him and that is when I realized that the
2. invertor that was installed actually is different from what in the papers I signed (Red flag #2)
my friend is more experienced in the Solar domain, he ordered the same system from Tesla, and his system was installed with no discrepancies from the initial specification(I guess he was the lucky one). I started reading and digging deeper into the invertor that tesla installed and found that it is not gonna work if there is a shade and I have 50% of my system in shade for most of the day and this configuration is not gonna work for this case at all, so I contacted Tesla and was waiting a week for them to respond(see flag #1) and the thing that surprised me is that the response was:
3. quote: "The initial layout you received in your Tesla account was created by our automated software which chooses SolarEdge by default, the layout was not updated in your Tesla account to reflect the Delta inverter." (Red flag #3)
so for me it sounds like my Cyber Truck can be delivered as model 3 and they will send me the same explanation, that the initial version of the product was created by automated software and actually I paid for model 3...??? so I asked Tesla to cancel the order and they replied:
quote: "Good morning,
I’ve gotten a response from the operations manager and to switch to SolarEdge there would be a charge, he has also informed me of the scope of work required to change from Delta to SolarEdge which I have included below:
Remove all panels
Change some conduit
Please advise how you would like to move forward."
4. Why do I need to pay for some changes in the configuration if I never signed the paper for a different system? (Red flag #4)
So if you are still reading, I'm not sure how it is gonna finish, but please stay away from Tesla, the only place where they are really good is "automated software" that will cheat on you...
trying to get this thing uninstalled and there is one more red flag... on their website they promised to install it withing 7 days after power on and in the contract it is only 3 days after the receiving the papers, so basically you can cancel it only before the installation, before you actually know that they gonna cheat and install different parts...
so it is all one big giant RED FLAG... STAY AWAY! Good luck!