My brand new car has a dead camera. It knows it has a dead camera and displays that information on the screen. So why can't Tesla:
- check the inventory at my local Service Center for the part
- order the part if it's not in inventory
- make me an appointment for the service in time with the delivery of the part
- put the appointment on my calendar?
Instead, it tells me I have a bad camera. I have to schedule an appointment in the app for the first available time (two weeks). In two weeks I take the car in and they confirm I have a bad camera. They order the part. It will be here in 10 days. They tell me to make another appointment after they notify me they get the part. I go on the app and make the first available appointment (2 weeks). We're now into our second month of this repair.
We all know Tesla's service model suXXXs, er...has opportunities for improvement.
Automation could fix a lot of this, but as Elon said post-epiphany, "Humans are underrated."
About 15 years ago, I had a BMW X5 that had this strange quirk. If it was raining and I put the car into reverse, the rear power hatch would open. PITA. While drinking my morning coffee at home one day, I posted a note on a BMW forum complaining about this annoyance. I drove to work and about 9:30, I got a phone call. It was BMW Corporate. The woman said they saw my post, cross referenced my user profile with their records and got my phone number. She said she had already made an appointment with my local service department and to call them if that date/time was not convenient. It was a little creepy, but impressive nonetheless.
So maybe Tesla will never have great human touch, personalized, prompt service. But couldn't automation help make it more efficient?