I am trying to get a home equity line of credit and my bank tells me that there is a lien against my house for my solar panels, Tesla has to eitehr provide a UCC termination or a subordination agreement, otherwise no loan. I submitted the form online and have to pay $150 to get the letter. They never disclosed there would be a lien against my house, my bank says that should have been done, kind of shady business practices. I have been on hold for 62 minutes, finally a person gets on the line and then tells me to hold on 'just a second.' 10 minutes later and he just came back. I told him about the wait time and said that was normal, sometimes it's up to 2 hours. And they are okay with that. He said that's just the way it is. Such a high-tech company can't figure out how to do a call-back system? Really??? WTH. If I weren't locked into this company I would leave. Referal? I don't think so.