My roof solar rental system was down for many months. I tried contacting customer support with no success for many months. When finally I could connect to Customer Support, they gave me appoint after 6months for the repairs. But I was charged monthly with weird amount even if there was no solar production. Customer support on email said , they have to charge per contact and it will be adjusted in future bills.
The story does not end here, today I recieved an email with a note " Thank you for speaking with us today. This email confirms that we have resolved and closed your inquiry." without even speaking with their customer support.
Highly disappointing and unprofessional support. I am thinking of reporting Tesla to BBB and filing a consumer complaint against them. Anyone else had this kind of experience?