Hello Tesla leadership team!
I've been trying to get assistance on an Engineering Complication that I'm having with one of the two Tesla that I own, I was hoping to hear from Mr. Riccitelli no luck! I also have another vehicle waiting for us to pick up from your Tyco Rd. location in Mclean Virginia.
I've owned 7 electric vehicle from various manufactures, this is the first time that I have a vehicle with RUST forming at the base of the front two fenders in addition the rear doors we’re set to far inward from the manufacture creating chips at the lower portion of the door well, if the doors were flush with the body this wouldn’t be happening. As an advocate of your product and your consumer I would just like the situation to be made right, so I can have the vehicle for years to come. I would think this would be a basic and simple conversation based off of what I see and how far the doors are set inward, to my defense my other vehicle the doors are flush with the body and I don’t have any of these complications with that vehicle.
I get it no one wants to help a customer that is reaching out and everyone from the store front wants to blame the driver, unfortunately this is just lack of intelligence.
It is also unfortunate that Edward Medlin and Andrew Todd have misinformed Tesla based off of the subject line of the email (Subject: Re: Excessive Paint Chipping on Rocker Panel and Rear Door Fender) I also understand that this subject describes the intention behind the email, it doesn’t take a rocket scientist to figure this out. This complication will not go away for Tesla because it’s happening on certain cars and it’s not consistent, I asked the local store front to escalate this to an engineer to take a look at so we can have an intelligent conversation about what’s happening, I would think it’s pretty simple to say the least.
I look forward to having an intelligent conversation about this complication, and hope that Tesla is interested in having cars on the road that aren’t developing issues due to manufacturing problems at the consumers expense.
Thanks again for hearing my story!
I wish everyone a wonderful and safe day in our new world.