Model3, in France. I am currently unable to use fast (DC) chargers, Testa or other, because of a HW failure in the car itself. After 10 days I still have no repair appointment, my Service center has no spare car, and the Assistance refuses to handle this since "this is a simple loss of convenience" (!) and I may use other chargers in AC mode (max 11kW). My planned 1000 miles round trip is dead.
Is that normal, in your opinion ?