My Model 3 needs some basic service such as tire rotation, filter changes, etc. Whatever is typically done by 20k and 2 years after I bought the car.
I made an appointment and got an estimate, but I'm unable to contact anybody by phone, which I need to do since I can't get an answer to my questions via text or the app.
I've asked them, since this is just routine and standard maintenance (nothing wrong with the car) to give me an estimate about how much time it will take. They evade the question.
The reason I need to know is that if it will take under 2 hours, I'll wait patiently for it to be done. If it takes longer than that, I'll need a loaner but if a loaner isn't available, then I need to select a different date for this service so my wife, who is remote schooling the kids, will have to stop and come pick me up. I won't take an Uber due to Covid.
So the question is:
1. Why can't they give me a broad estimate on a known service?
2. If they think it might take longer than 2 hours, why can't they let me know ahead of time if they'll hold a loaner for me or not?
3. Why does Tesla think it is a good idea to purposefully not allow anybody to call the service center to try to resolve when texting and the app isn't getting done?
Love my car and do almost everything by app or text, but the idea that EVERYTHING can be done without a telephone call is just ridiculous.
For those of us who have run into this trouble where there is no backup option to contact the center via phone, which seems to continue to happen to others, this is frustrating and becomes offensive when you realize they do this for their convenience.