We originally purchased a contract with Solar City, they were good, they took care of their product. Now, as you know, it is Tesla. We got a message telling me the communication box was not working, they sent another and I installed it....all OK. Then I got a message or series of messages telling me the units were not working. I spoke on the phone to a tech who confirmed after walking me through some activities that a service on site repair was needed. They sent me a text and told me to follow the directions, it is October 23...they gave me a service date of December 8. But will still charge me the lease price of the panels. I'm on hold yet again with them, they have NO intention of ever servicing their products. This is a company you should avoid at all costs.