After 2 wonderful years driving a new X, we had a drive train issue and made an appointment for service. Here in Orange County California there are lots of Tesla models so it took a few days to get scheduled. Upon arriving for my `10:45 AM appointment I was greeted by a young fellow with a Tesla hat who said "just park there and leave your key in the cup holder." As the parking spot was 5 feet from the street, I asked "do I get a receipt?" and the answer was no. So I said "no disrespect, but since anyone can buy a Tesla hat for $25, what can you provide to assure me you are a Tesla employee?" Nothing really, was the response. I then asked "can I at least take a photo of your face, without the mask?" I don't think so was the response. I then asked "would you be willing to allow me to take a photo of your drivers license?" That was an absolute NO response. I also asked if I got a loaner car. I was told, only if the car is kept over 24 hours. I left in frustration at such a poorly run company. A couple hours later a service advisor, Greg called and said we got your car, then provided his phone number. At 5 PM Greg called to say they were keeping the car overnight. The next day, I tried calling Greg at least 40 times without an answer, just to see if I was to get a loaner or my car back. at about 2:40 PM Greg called to say I could pickup my car, before 5 PM, otherwise, too bad.