When purchasing my Tesla the sales person Michael Miller from the Scottsdale, Arizona office stated on several occasions that Tesla was offering free lifetime super charging as an incentive if I were to purchase by a certain date which I did. After the first year of free supercharging I began to be charged for these services. I then contacted my local Tesla dealership where I purchased the vehicle to speak to my Tesla sales representative and was told he no longer worked on the sales team and was moved to the service department. I then spoke with one of the current sales team members (Stephen Parr) who looked up my account and explained to me that the incentive I received was one year of free supercharging. I then explained my position and provided the original conversations (text) between myself and the original Tesla sales member and Steven agreed that I should have received the free supercharging and stated "it shouldn't be that difficult to provide me with what I was promised". After more than a week with no response I contacted Steven again and he stated his manager (Charlie Sturtz) was not going to fulfill the commitment made by my original Tesla sales person. I further explained my position and the sales agreement between myself and Michael Miller and he agreed that everything I provided to him (texts and emails) between myself and Michael Miller clearly proved I was promised free lifetime super charging should I purchase by a certain date. After several weeks of waiting for Charlie to get back to me with good news I reached out to Charlie when he explained to me Tesla would NOT stand behind the promises made by the Tesla sales team because he could not just flip a switch and make it happen. he further explained that it had been too long since the purchase to go back and make this changed even though it was more than a year after the original purchase when I received my first charge for the supercharging service. I then asked for his managers name and contact information and was told he was the final decision. I then asked for Tesla's legal department contact information and Charlie told me he could not provide me with that information and that I would have to research it and find it myself.
Tesla promised me a specific incentive should I purchase their product by a certain date which I did and then did not fulfill its obligation.