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Service / Parts Disappointment
I live in Palm Springs and my model X recently had the Air conditioning go out. It was at the end of the hottest summer on record. The treatment I received at the service center was great. The problem was the length of time is took to get a new compressor and parts, over a week! This is not acceptable for a high end current model car. I've had all kinds of top end cars and the times a part was needed it could generally be sent overnight from anywhere in the country. This was not the case here. What, no one knew we were having a hot summer and some extra compressors should be on hand? If there is someone at Tesla that thinks its smart to cut parts inventory on common items like compressors and the customer is happy because they have a loaner car, please think again! I had to make a long drive during that time for medical treatments and really needed my car. Tesla wasted whatever money it could have saved on a loaner car and took my confidence down a couple notches. I've enjoyed the model X and have keep it longer normal to see what the new X might look like. This shouldn't happen.