I have tried to schedule service in every way possible with no success. My app will not connect to my car, therefor "service" is not an option. My car will not load navigation maps, will not connect to wifi, will not connect to LTE and there is a safety issue related to a recent service appointment. I've tried live chat and it will let me choose title and give description, but will not let me enter my name OR hit submit. I've tried calling and cannot get through to a live person no matter what I try. I've tried texting "schedule" to 54409. Honestly, this is the second time I've had incredible challenges scheduling service. Does anyone know how the hell to get service short of driving to a shop (several cities away for me) with no appointment??